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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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June 30, 2023

Extremely happy with the service I received both days that I went there. The service advisors are courteous and the waiting area is clean with a variety of snacks and drinks for the patrons. Now it i More

by sheldon.duffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Hardin
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We're so glad you had a great experience and wish we could fix the traffic. It sure can be horrible most days. We are glad to hear that waiting in that traffic to work with us is worth it! We hope you have a great day and Happy 4th of July!

June 30, 2023

Clean fast and helpfull. Took care of me promptly and always checked on my comfort level while waiting More

by montess547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with Jacob! We're so glad you had a great experience and hope you have a great day!

June 30, 2023

Everyone greeted us with a smile. Everything was done in a timely manor. Excellent service. More

by ewendyjerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity Jerge
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our dealership and working with Trinity! We're so glad you had a great experience and hope you have a great day!

June 30, 2023

Dane is always very helpful in trying to diagnose the issues I've had with my vehicle More

by J3036J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Sonnenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with Dane! We are so glad to hear that he is always very helpful! We hope you have a wonderful 4th of July!

June 30, 2023

to follow up from last week, you now have had the truck for 15 days. Stopped by today and was told what they found was the problem, but they really dont know. Never received a call as promised. They wil More

by jkend95783
Recommend Dealer
No
Employees Worked With
do not know name, Sal is on vacation
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for updating us on the status of your truck and expressing your concerns. We sincerely apologize for the delay in resolving the issue and the lack of communication you experienced. We understand the frustration this has caused and want to make things right for you. To ensure that your concerns are addressed promptly and efficiently, we kindly request that you reach out to our Service Manager, Brian Johnson, directly. Brian is dedicated to resolving customer issues and will personally oversee the resolution of your situation. You can contact Brian at 704-896-3800 or bjohnson@lakenormancommercialcenter.com. We value your business and want to ensure that your truck receives the attention it deserves. By connecting directly with our Service Manager, we can expedite the process and provide you with the updates and assistance you require. Thank you for your understanding, and we apologize once again for any inconvenience caused. We look forward to resolving this matter for you promptly.

June 30, 2023

Just had an inspection done but Erick had me in and out in a reasonable amount of time and presented me with a fresh washed vehicle! Great experience (and good coffee while waiting.) More

by chaplainltc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hardin
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our team and working with Erik! We are glad to hear that you were in and out in a reasonable amount of time! We look forward to servicing your vehicle in the future and hope you have a great day!

June 30, 2023

Great service, I have been using them for years. Very efficient and easy. Highly recommend them More

by WLGIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal and Nick at the commercial center.
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review! We appreciate your continued support and look forward to working with you more in the future!

June 30, 2023

Christa was very attentive and had great communication during my service visit. I was sent by another dealership here and she made the entire process very easy for me. Thank you Christa! More

by k.olvera03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with Christa! We are so glad you had a easy process during the entire visit! We hope to work with you more in the future and wish you a happy 4th of July!

June 30, 2023

Dane is always very helpful in trying to determine what is wrong with my vehicle More

by J3036J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Sonnenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review working with Dane! We hope you have a great day!

June 30, 2023

Nick was great about getting me back on the road to Montana thanks again for your help More

by bosnroyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas G
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with Nick! We are so glad to hear he was able to get you back up and running to Montana! We are glad to be apart of your automotive journey and wish you the best!

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