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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews
Call Service Center (704) 755-6596

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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July 01, 2023

Jacob, my service advisor, did an excellent job communicating with me throughout the entire process and made sure service was to my expectations and even followed up a week later to ensure everythi More

by bbailey9210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us.

July 01, 2023

Great customer service, communication and buying process was so easy. Pleasure to deal with this dealership and Mark. More

by mdalton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Finneran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in finance
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the positive review! We appreciate your support and feedback.Have a wonderful 4th!

July 01, 2023

My truck came out perfect! Ordered it new from LKN and their custom shop (Carolina Customs) did the lift, wheels/tires, exhaust, intake and AMP running boards. More

by clinton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes McCullar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Finneran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Murrell, Grant Baker, Brian Rowan, Nick Cerame, Eric French
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review of our dealership and working with our team at Carolina Customs! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us. Have a wonderful 4th of July!

July 01, 2023

Services provided were completed in a timely manner, with no delays or problems at all. More

by nbdelta10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Lively
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the positive review! We appreciate your support and feedback.

July 01, 2023

Erik always provides top notch service! ! He’s a great communicator and is upfront about things. More

by b_long23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hardin
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us.

July 01, 2023

Every time I take any of my trucks to LKN CJDR all the staff are extremely friendly and explain in detail everything they are doing. More

by iamthebrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas guidi and Saul
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our dealership and Commercial team! We look forward to working with you more in the future and wish you many safe and enjoyable miles!

June 30, 2023

Love the dealership but a few of the service advisor could be a little more responsive and listen to customer More

by chapman_a
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of our team and we sincerely apologize that a few of the advisors were not responsive and not listening to the customer. We will be submitting this review for internal review with our team to look for ways to improve our team as a whole. If you don't mind reaching out to our Service Director, Brian Johnson, at 704-896-3800, we would like to learn more about your experience in particular. Thank you and have a great day!

June 30, 2023

Tony Reid and Matt Manager were incredible. Super helpful throughout the entire process. Couldn’t be happier. More

by garstjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Finneran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of working with Tony and Matt! We're so glad you had a great experience and hope you have a great day!

June 30, 2023

People were friendly but a long waiting time. Dispute having an appt had to wait over two hours for basic service because of back up. Had to come in twice because they didn’t find leak in tire fi More

by ljcolegrove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of your experience with our service team and sincerely apologize for your extended wait time and not having the leak fixed first visit. We would like to learn more about your experience. If you don't mind reaching out to one of our Service Managers, Dan Gordon, at 704-896-3833 we would like to discuss this further.

June 30, 2023

Service department was very nice and vehicle was ready on time as promised. Will surely come again int he future More

by acecleaning704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Johnson
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Jul 03, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We're so glad you had a great experience and hope you have a great day! Thank you for your great review!

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