Lake Norman Chrysler Jeep Dodge Ram - Service Center

Every time I call in for service the consultant has been very helpful. The service is completed expeditiously, and my car is returned cleaned and ready to go. Trinity was exceptionally great at her job and very helpful. The service is completed expeditiously, and my car is returned cleaned and ready to go. Trinity was exceptionally great at her job and much appreciated. More

Service was great and quick. I bud my truck back in a week and a half I bud my truck back in a week and a half More

The service writer did an outstanding job of helping me understand what the action items were and how long it would take. Upon completion, she scheduled a time for a follow up appointment and described th understand what the action items were and how long it would take. Upon completion, she scheduled a time for a follow up appointment and described the process to get a rental car. Overall, a great customer experience. More

Service was incredibly slow and appointments mean nothing! Went in for a simple oil change and tire rotation with an appointment that had been made two days in advance. I was told there were people i nothing! Went in for a simple oil change and tire rotation with an appointment that had been made two days in advance. I was told there were people in front of me and it could be two hours, as they take walk-ins and evidently no preference at all is given to honor appointments, which did not thrill me. I had no interaction from staff during my wait to let me know it was going to be even longer--I had to go inquire at three hours, at which point they said it was finally getting the service at the time. Ended up being 3 hours 45 minutes total at the dealership for a simple oil change and tire rotation. Service on the car itself was fine as far as I can tell and thankfully they had free drinks and snacks as I hadn't realized I needed to pack supplies for such an extended wait, but if they are going to offer appointments, that should mean something and it obviously does not. I can understand a short delay, but this was ridiculous. There was no apology or indication from staff that this was anything other than just business as usual and I shouldn't have a problem with it. They did not offer to give me a ride home as they did others, but I also live half an hour away so that is not totally unexpected--would not be using them for service if it had not been part of the purchase of our used car, and won't once the included ones are completed. Wish I could just get reimbursed for my remaining oil changes so I could go elsewhere, as there are plenty of alternatives closer to home that would be much faster. It isn't a perk in these conditions. More

Jacob gave awesome service! ! Very consistent with attention to detail, as well as being extremely courteous! ! Very consistent with attention to detail, as well as being extremely courteous! More

Great service. Work has always been top notch. Charles Conner is wonderful to work with. Work has always been top notch. Charles Conner is wonderful to work with. More

we have been there many times and the last two times we have had the same problem reoccur. we are now on our way back to florida and the tire pressure sensor is back on after us paying 899.00 to repair i have had the same problem reoccur. we are now on our way back to florida and the tire pressure sensor is back on after us paying 899.00 to repair it. $599.00 was for labor after my husband was there for 4 hours waiting. Not pleased with this outcome. cannot rate the employees for the way the dealership runs. More

Have had all my service work done here since 2010. Has always been reliable, courteous and proficient. Has always been reliable, courteous and proficient. More

The service advisor Jacob could not have been any better. I give him a 10 out of 10. He was extremely knowledgeable, polite and prompt. Excellent communication skills. I give him a 10 out of 10. He was extremely knowledgeable, polite and prompt. Excellent communication skills. More

Jacob was great at explaining what was needed for my service. Very efficient and pleasant. Keep me informed of progress. service. Very efficient and pleasant. Keep me informed of progress. More