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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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July 16, 2023

The staff at this dealership is very cordial and efficient. The waiting room is first class. . More

by pgwilson208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review!

July 16, 2023

Eddie Robinson is the best! You should pay him triple to stay! Nick’s customer service is also top shelf! More

by lkaguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Robinson
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review of Eddie and Nick!

July 16, 2023

Service was unfortunately slow and didn’t have communication on the delay. The service has unfortunately gone down over the years. More

by bessig324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Christman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of you experience working with Robert and decline in service over the years. We would like to learn more about your experience. Please reach out to our Service Management staff at jalexander@parksautogroup.com or 704-896-3837 to discuss these concerns further. Thank you and have a good day!

July 16, 2023

Jacob did a great job of being flexible and worked with my change in schedule. More

by dobs88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review! Have a great day!

July 16, 2023

Christine was great and get me in and out in no time. Always a pleasure! More

by jtrugby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Lively
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! have a great day!

July 16, 2023

My appointment was timely. The support staff was hospitable, and the work was done well. More

by rsadler2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Dellorso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review! Have a great day!

July 16, 2023

I took my car in for warranty work. Nothing needed to be repaired after they checked my car. Waited over an hour for that. They didn’t even wash my car after all that time of waiting an More

by bsyd86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Christman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review and we apologize that your truck did not get washed after your wait. Please feel free to drop by at anytime to receive a complimentary car wash the next time you are in the area. Thank you and have a great day.

July 16, 2023

Very Fast and excellent customer service. Always nice dealing with Nick at the truck center. More

by kfinks37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review and so glad you enjoying working with Nick in our Truck Center! We look forward to working with you more in the future and hope you have a great day!

July 16, 2023

Excellent service! Very friendly staff and comfortable waiting area. Our car was finished well before the timeline we were given! More

by ktwilson227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review working with Jacob and glad you found our waiting are comfortable! We look forward to working with you more in the future! Have a great day!

July 16, 2023

Fast and easy, great service and nice people that genuinely want to help you out More

by jwein195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of Jacob and our Service Team! We hope to work with you more in the future and hope you have a great day!

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