Lake Norman Chrysler Jeep Dodge Ram - Service Center

Brian Best Svc Mgr Lake Norman and Sal Greatest Svc advisor!! Thank you for great customer service ‘ advisor!! Thank you for great customer service ‘ More

Honestly one of the worst experiences I've ever had a car dealership. Terrible communication from Jacob. I waited 3 days to hear even a status on my car when initially he said the work should be completed dealership. Terrible communication from Jacob. I waited 3 days to hear even a status on my car when initially he said the work should be completed that day. Once I finally heard a status and it was reported that the issue couldnt be reproduced, we decided to order parts and just replace what it was most likely to be. Jacob said I should be getting a call to schedule that work once the parts are deliveries on Tuesday Jul 25. It is now the 27th and I still havent heard a thing. You can keep the $600 in parts you supposedly ordered and lose out on whatever labor costs I would have paid you. Will never be coming back to this location. More

Excellent care and service provided. Would recommend to anyone with their car services. Will be back. Would recommend to anyone with their car services. Will be back. More

Good communication with Nick he was able to keep me informed of what was going on informed of what was going on More

Great service team and dealership overall. Quality work by service team is timely. Delearship overall has plenty of new cars to choose from Quality work by service team is timely. Delearship overall has plenty of new cars to choose from More

When everything is fine, they call you right back with updates. When everything is wrong, they ignore multiple attempts at returning phone calls and getting back to you. updates. When everything is wrong, they ignore multiple attempts at returning phone calls and getting back to you. More

Kelley was very helpful, professional and friendly. Great customer service and very nice waiting area with refreshments. Great customer service and very nice waiting area with refreshments. More

Lack of communication when vehicle onsite, would have appreciated that a tech or service rep call and ask if I would like to get any of the recommended services while the vehicle was onsite. Not after bi appreciated that a tech or service rep call and ask if I would like to get any of the recommended services while the vehicle was onsite. Not after bill had already been paid and email recommendation again didn't even go over any of the recommended items till I ask about email received on items suggested. More

Sal, Nick and Brady are the best! ! These men always take great care of all my need!!! ! These men always take great care of all my need!!! More

Sal, Nick and Brady are the best! ! These men always take great care of all my need!!! ! These men always take great care of all my need!!! More