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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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July 29, 2023

The Service Department and Jacob were very professional and timely completed the work I needed to have done. More

by krbozza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're delighted to hear that you had a professional and timely experience with Jacob and our Service Department. We appreciate your feedback and look forward to serving you again in the future.

July 29, 2023

Great location, convenient to find n clean n neat facilities very accommodating. Bathroom was neat n clean More

by patwlkr2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We're glad you found our location convenient and our facilities clean and neat. We strive to provide a comfortable experience for our customers, and we appreciate your feedback!

July 29, 2023

3 hour wait for an oil change. Totally unacceptable. The fact you only have “check-in times” now and not actual appointment times is sad. Service was a lot better before the new ow More

by fxtrader109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whomever is in charge now.
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for the extended wait time; this is not the level of service we strive to provide. We value your feedback and are working to improve our scheduling system. We regret that you've decided to cancel your service contract, but we appreciate your past patronage. Please reach out if you change your mind; we'd be happy to discuss any concerns and regain your trust.

July 29, 2023

Service was great. In and out in around 30 minutes. Kelley was awesome. Highly recommend. More

by ssg.steven.taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled that you had a great experience with our service and Kelley. Your recommendation means a lot to us, and we look forward to providing you with excellent service again in the future.

July 29, 2023

Great customer service! I mentioned that I had somewhere to be at a certain time and they worked to get me out on time for my appointment which was awesome! More

by brigid.m.duffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're delighted that you had a great experience with our customer service team. Meeting your appointment needs was our pleasure, and we hope to welcome you back soon!

July 28, 2023

Personable staff. ...... very knowledgeable and quick. Beat time estimate to find problem. Very happy with their service. More

by pjlcc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly!
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're delighted to hear that our personable and knowledgeable staff provided quick service, beating the time estimate to find and fix the problem. Your satisfaction means a lot to us, and we hope to provide you with excellent service again in the future!

July 28, 2023

Horrible experience. Took 1.5 hours for an oil change and I was the first person there at 7am. Also they didn’t top off fluids. More

by jeffgajewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Christman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for your negative experience. We understand your frustration with the wait time and oversight on fluid top-offs. We'll address these issues to improve our service. Your feedback is valuable, and we hope to earn your trust in the future with a better experience.

July 27, 2023

I didn’t have an appointment and I got right in a was out in no time. Fast and friendly service will definitely return More

by ColemanT90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Sonnenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 27, 2023

Always going the extra mile. Appreciate the friendly and competent support team that greets you immediately upon arrival. More

by kdcnsokol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Christman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 27, 2023

Consistently great service - customer focused, friendly, helpful and efficient. The team always go the extra mile. More

by SAREYJANE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Sonnenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

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