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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews
Call Service Center (704) 755-6596

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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July 31, 2023

Clean and friendly, staff is courteous and knowledgeable. Helpful representatives. Congested entering and leaving the property. More

by sgtjad2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad to hear that you found our dealership clean and the staff friendly, courteous, and knowledgeable. Providing helpful representatives is essential to us, and we're pleased you had a positive experience. We understand your concern about congestion entering and leaving the property, and we are hoping to address the traffic concern as we move into our new location in the coming months. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

July 31, 2023

I had a great experience with my service from beginning to ending thank you so much More

by etta.deans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

You're welcome! We're thrilled to hear that you had a great experience with your service from beginning to end. Your satisfaction is our priority, and we appreciate your kind words. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a fantastic day!

July 31, 2023

Hello I would like to say that teh customer service was great and I was in and out More

by kareemlivingston75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello! Thank you for your feedback. We're thrilled to hear that you had a great customer service experience and that we could get you in and out quickly. Your satisfaction is our priority, and we appreciate your kind words. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

July 31, 2023

Very professional service department that does what they say are going to do on your vehicle and completed service in timely manner. More

by chemphill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Curatolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie Brown
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're delighted to hear that you had a professional service experience and that our team delivered on their promises to your vehicle. Providing timely and reliable service is essential to us, and we're glad we met your expectations. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

July 31, 2023

Service was efficient and the time quoted to perform the tasks was met earlier than stated. More

by adamagain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an efficient service experience and that the tasks were completed earlier than expected. Our team takes pride in providing timely and reliable service to our customers. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

July 31, 2023

Dropped our Jeep off the get an oil change and tire rotation. Process was simple and easy. They had it completed very quickly. More

by onealjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley Murchie
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're glad to hear that your experience with getting an oil change and tire rotation for your Jeep was simple, easy, and completed quickly. Our team is committed to providing efficient service to ensure your satisfaction. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

July 31, 2023

My Experience was great as always! Done in a timely manner! I was able to create an appointment with ease thru the website More

by asariyah8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 31, 2023

Made online appointment for an oil change. Upon arrival was told it would be two hours plus. As usual, appointment wasn’t in the system but showed rep on my phone the appointment info. After More

by alonzoeight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with any of those individuals!
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Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of your experience with our team. We have forwarded all of your concerns over to our service management team to perform an internal review of our processes. Please reach out to our Service Management team at jalexander@lakenormanchrysler.com. Thank you and we look forward to speaking with you.

July 30, 2023

They were prompt and accommodating. The process to make a reservation were very easy. Jacob was a wonderful service writer. More

by chad80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the kind words! We're glad you found our service prompt and accommodating. We appreciate your feedback on the reservation process, and Jacob will be delighted to hear your compliments!

July 30, 2023

Sat in the waiting room for 20 extra minutes before I saw the email that my car was ready. The temperature settings were changed in the car and I’m not sure why. More

by J2RACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for the wait and inconvenience. We'll address the communication delay to ensure timely notifications. Regarding the temperature settings, we'll investigate the issue to prevent any recurrence. Thank you for bringing this to our attention.

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