Back

Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

Sort by
August 06, 2023

The staff were Friendly and attentive. They took care of all my concerns. I like the tea bar as well More

by DIANAJACKSON14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Christman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 06, 2023

This was my first time taking the vehicle to the dealership and the overall service experience was good. However I booked the appointment through the Jeep App and when I checked out I was surprised More

by Ned B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello Ned, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 05, 2023

My truck seems to run well, but the “complimentary” alignment was so xxxxin bad I had to take it elsewhere to not get into a wreck on the same day. At this point, I’m excited for the warranty to be don More

by rockettconstruction1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Curatolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Apologies for the alignment issue. Our Service Director, Brian Johnson, will contact you to address these issues. Your satisfaction is our priority. Thank you for bringing this to our attention.

August 05, 2023

I had to fight to have a repair covered under warranty, but otherwise had a hood experience. More

by starwolve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2023

Thank your giving 2 fob key! You’re friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. More

by Kalota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

You're very welcome! We're delighted that you are pleased with the two fob keys and the overall experience. Our team takes pride in providing friendly and caring service to make the process seamless for our customers. Thank you for your kind words and for recommending our services to your family and friends. We truly appreciate your support, and should you ever need anything in the future, feel free to reach out. Have a fantastic day!

August 04, 2023

Courteous and professional service. The express lane is nice for rolling in without an appointment but time for service depends on how busy they are. More

by ROADGLYDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us! We're glad to hear that you found our service to be courteous and professional. If you have any further comments or suggestions, please feel free to let us know. We appreciate your support and hope to serve you again soon!

August 04, 2023

Excellant service advisor. Was able to take care of my service issues. Highly recomend this place More

by dandowd6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We are delighted to hear that you had an excellent experience with our service advisor. Your satisfaction is our priority, and we are grateful for your recommendation. If you need any further assistance, don't hesitate to reach out. We look forward to serving you again in the future. Have a great day!

August 03, 2023

The women that work there. Are very sweet and nice. But the men didn't even. Say hey. How are you doing. I was outside looking. At a red Corvette. No one even came out. To see More

by JOHNNYJESTER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We apologize for the oversight in providing you with the attention you deserve. Our goal is to ensure that all our customers feel welcomed and attended to. We'll address this with our team to ensure that everyone receives the same courteous treatment. Your comments help us improve, and we hope you give us another opportunity to provide you with a better experience. If you have any further concerns, please reach out to us. Thank you for bringing this to our attention.

Aug 06, 2023 -

JOHNNYJESTER80 responded

Ok thanks

August 03, 2023

We are grateful for the expertise, compassion and expedience of the team at Lake Norman Chrysler Dodge Jeep. After an accident on 75 as we headed north from Florida to WI, our Jeep’s warning lights w More

by r.ramthun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish I could remember everyone’s names, but honestly, after spending an entire afternoon there, everyone we encountered was friendly and so helpful.
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your heartfelt feedback! We're grateful for your trust and appreciation. Our team at Lake Norman Chrysler Dodge Jeep is dedicated to providing expertise, compassion, and efficiency to all our customers. We're glad we could assist you during a challenging time and get you safely back on the road. Your highest rating means the world to us. If you need anything in the future, don't hesitate to reach out. Safe travels!

Aug 05, 2023 -

r.ramthun responded

You’re team definitely surpasses your goals. Again, thanks so much for taking great care of us and our Jeep at a very difficult time.

August 03, 2023

Prompt Service, knowledgeable representative, great amenities while waiting. Good experience in all areas. Good service department. More

by MRLCRL.LKN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with us. Our team takes pride in providing prompt service and knowledgeable representatives to ensure your satisfaction. We're glad you enjoyed our amenities while waiting, and we're committed to maintaining a top-notch service department. Your feedback is valuable, and we appreciate your support. If you have any further comments or need anything in the future, please don't hesitate to reach out. Have a wonderful day!

...
67
...