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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews
Call Service Center (704) 755-6596

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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August 11, 2023

It was a good experience as it was last time I went to get service More

by awadge26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 10, 2023

They take care me and my truck really well with out an apartment thanks good people More

by josegvegarodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 10, 2023

Mr., Brian Johnson and his staff always make me feel like family. This enhances my confidence in their skills and abilities. More

by CHARCHY51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Curatolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 10, 2023

Great Selection. Was able to get a hard to fine spec level Gladiator in the Pandemic. Able to get a fair deal too! More

by nadir-tolls-0x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mauney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noreen Ianniello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Dellorso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Christman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Curatolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Lake Norman Chrysler Jeep Dodge

August 10, 2023

Kelley takes the time to understand our issue with the vehicle and quickly had a technician access the situation. Although one of the parts is still on order, Kelley keeps us updated on the progress. Th More

by lstrockbine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Christman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 10, 2023

Unwelcome touch to my shoulder and arm 3 times by sales person helping me. Do not touch a woman unless you ask regardless of where you touch. Very inappropriate behavior. His name was Chuck. The insi More

by janicert7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Conner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We would like to express our sincerest apologies for the unsettling experience you had during your recent visit to our dealership. Your feedback is of utmost importance to us, and we are truly sorry for any discomfort you felt due to the unwelcome touches you experienced from Chuck, the salesperson assisting you. We want to assure you that we take such matters very seriously and are committed to maintaining a respectful and professional environment for all our customers. We have already initiated an internal investigation into this incident and will be taking appropriate actions to address this behavior. Please rest assured that this incident does not reflect the values and standards of our dealership. Furthermore, we deeply regret the inconvenience you faced with the cleanliness of your car. We understand that receiving your vehicle in pristine condition is essential, and we apologize for any oversight on our part. While we did address the issue promptly upon your request, we acknowledge that it should not have occurred in the first place. To rectify these matters and ensure your concerns are properly addressed, our Service Director, Brian Johnson, will be reaching out to you directly. He is dedicated to resolving these issues and ensuring your future interactions with us are nothing less than satisfactory. We genuinely appreciate your feedback as it helps us identify areas where we can improve. We value your business and the trust you place in us, and we are committed to taking the necessary steps to prevent such incidents from happening again in the future. Once again, we apologize for any distress this situation may have caused you. Thank you for bringing these matters to our attention. We look forward to working towards restoring your confidence in our dealership.

August 10, 2023

Appointment was quick and Advisor did a great job of explaining what exactly would be done. More

by jeffm50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2023

It was quick and easy service. Always professional and helpful service in the service center. More

by JHSHTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are so happy to read such a great review about Lake Norman Chrysler Jeep Dodge! Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2023

Alway a warm welcome, outstanding service, professional care. Can count on having a great experience. More

by RSCHACHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Tucker
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Rschachter, we are very happy to have always provided you with a positive experience! If you're ever in need of more help, please let us know!

August 10, 2023

Clean and friendly service department. Fairly quick drive up service! Washed my truck when finished with service. More

by RBWOODWORKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noreen Ianniello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, thank you again for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you.

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