Lake Norman Chrysler Jeep Dodge Ram - Service Center

Quoted us $7000 to fix leaking motor mounts and oil leaks on motor that they installed less with than 30k on it. Their customer service was extremely disappointing, they were dismissive and insulting. After on motor that they installed less with than 30k on it. Their customer service was extremely disappointing, they were dismissive and insulting. After 10+ years of loyal service and multiple vehicles I will never choose lake Norman jeep again. More

Service advisor did a great job. Technician did a 5 tire rotation and now my rear sensor is going off everytime I put my Jeep in reverse. Technician did a 5 tire rotation and now my rear sensor is going off everytime I put my Jeep in reverse. More

I always have a great experience. Never is an appointment necessary. I'm fitted right in and taken and serviced in a reasonable time. Much appreciative to the staff technicians Never is an appointment necessary. I'm fitted right in and taken and serviced in a reasonable time. Much appreciative to the staff technicians More

Would rate 0 stars if I could. Made an appoint for Thursday, dropped off Wednesday night. They couldn't get to it Thursday (why did I make an appointment?) and finally diagnosed Made an appoint for Thursday, dropped off Wednesday night. They couldn't get to it Thursday (why did I make an appointment?) and finally diagnosed Friday late afternoon. I missed the service advisor's call Friday afternoon, but called and texted him back immediately. After no response, I finally called his cell. He confirmed part could be ordered in time to be installed Saturday. I called Saturday afternoon multiple times and once I finally got someone to respond, they said the part wouldn't be there until Tuesday. I asked if the vehicle was able to be driven since I needed it Monday and they said yes so I picked it up. Half-way home, there was a loud dragging noise - found out they didn't actually re-attach the under carriage. So, had to drive back to the dealership at a max speed of 15mph (super safe, right?). They fixed it and said they would call me when the part was in. That was 2+ weeks ago - not a single call... Sadly, this is nearly identical back to back experiences. You would think that someone at the dealership would have called given the horrible experience - nope. I will never do business with Lake Norman Chrysler again. More

Salvatore was great with information and suggestions to ensure continuous warranty coverage and reliability out of the diesel. ensure continuous warranty coverage and reliability out of the diesel. More

Chuck took very good care of me. He got me and out in very timely manner. He got me and out in very timely manner. More

Dealt with Ty, Darrell, Mike @Carolina Customs. I'll be back, they worked me in last minute, Waiting room awesome (free coffee, chips, drinks, cookies etc.) what's a man not to like? Kept me info I'll be back, they worked me in last minute, Waiting room awesome (free coffee, chips, drinks, cookies etc.) what's a man not to like? Kept me informed, made sure it was right more than once. Hoss More

Brenna was Great! She was very responsive and was very helpful throughout the process! Continue the Good Work! She was very responsive and was very helpful throughout the process! Continue the Good Work! More

I received excellent service and care. The service department is great and always helpful anytime I have been there. The service department is great and always helpful anytime I have been there. More

Very solid service. Dane got the job done. Thank you for all the help. Phil Dane got the job done. Thank you for all the help. Phil More