Lake Norman Chrysler Jeep Dodge Ram - Service Center

All personnel that I came in contact with were warm, friendly, courteous, and very professional.. friendly, courteous, and very professional.. More

I had a new girl Cindy this time and she was Great! Great Communication and all. She asked for all details and was very great to work with so these comments to not reflect on her. But on the servic Great Communication and all. She asked for all details and was very great to work with so these comments to not reflect on her. But on the service of my vehicle I am Very disappointed. I bought this truck brand new At this location, I have had many issues. It was in the shop back and forth. They came correct for the most part until the warranty expired. I have recalls that were send to me from Chrysler ( i have the paper work) and they have not warrantied not one part. It has been diagnosed with the electronic throttle control problems many times that have me left me and my family on the side of the road and I was told it was the air filter. There are codes that are reflected back to the recalls but were deleted as they said they were not the issue. (xx) because I have the codes!!! It Definitely was not an air filter. Unfortunately I understand the reason is because there is no money in the recalls. , In fact they wanted me to spend 5K on things they addressed but that was not even part of the issue. I just wish they would stand behind the recalls and come correct so I do not break down again. I love my dodge but this place has gone down hill since I bought it here. More

Great welcome. Great communication. Great overview to fix my issues. And follow up was impressive! Great communication. Great overview to fix my issues. And follow up was impressive! More

I love this dealership so much. This is literally the only place I take my Jeep. They always provide great customer service This is literally the only place I take my Jeep. They always provide great customer service More

Awesome dealership. Patient associates, and really transparent. Wait time is not too bad and they offer a wide selection of drinks and snacks. Best service in the great Patient associates, and really transparent. Wait time is not too bad and they offer a wide selection of drinks and snacks. Best service in the greater Charlotte area! More

Everyone was very helpful and kind and great service The work the perform was good work the perform was good More

Great service all the way around. Sal was great. Knowledgeable and patiently explained the process and pricing so I fully understand what I was to except. Sal was great. Knowledgeable and patiently explained the process and pricing so I fully understand what I was to except. More

Didn’t like I had to wait 21/2 hours for service and inspection . But. People were nice inspection . But. People were nice More

Chuck did a great job following up on my vehicles service and ensuring I was comfortable while I waited for the work to be completed. and ensuring I was comfortable while I waited for the work to be completed. More

I had a wonderful experience with service department. Everything was done in a timely manner. The employee I worked with during this experience was very nice. He sat down and explained the things that we Everything was done in a timely manner. The employee I worked with during this experience was very nice. He sat down and explained the things that were needed and didn’t try to sell anything that wasn’t needed. More