Lake Norman Chrysler Jeep Dodge Ram - Service Center

Brianna was great! She was very helpful, friendly and gave me all available information for my repairs. The entire process was very smooth. She was very helpful, friendly and gave me all available information for my repairs. The entire process was very smooth. More

Great customer service, friendly staff, very clean, and easy to make an appointment from home either over the phone or online. easy to make an appointment from home either over the phone or online. More

Have been waiting on a part for this repair for several months. Was contacted by the service/parts center that I could now schedule my service as the part arrived. Left my truck at the service center and h months. Was contacted by the service/parts center that I could now schedule my service as the part arrived. Left my truck at the service center and had to Uber home because no loaner vehicles were available. A few hours later I received a call that the part needed in fact was not there and it would several more months (its exhaust manifold bolts). More

Great service and always nice employees. They are always on time and accommodating. Best dealership! They are always on time and accommodating. Best dealership! More

Phenomenal Phenomenal Phenomenal Phenomenal Awesome Awesome Awesome Awesome incredible incredible incredible incredible Professional Professional Professional professional Awesome Awesome Awesome incredible incredible incredible incredible Professional Professional Professional professional More

Alway welcomed in from the start by every staff person you pass . Chuck Conner was main contact . And does a great job you pass . Chuck Conner was main contact . And does a great job More

Jacob was very welcoming, courteous and helpful. Overall experience was excellent. Would recommend the service highly. Overall experience was excellent. Would recommend the service highly. More

Technician was very helpful with determining issue. The dealership was able to fit in an appointment quickly . The dealership was able to fit in an appointment quickly . More

Jacob was great, extremely helpful, and very kind. The new location is beautiful, clean, and very inviting. All staff were very helpful and friendly. It was great doing business with them! The new location is beautiful, clean, and very inviting. All staff were very helpful and friendly. It was great doing business with them! More

The work on my vehicle was great but the lack of communication and getting back with customers phone call is terrible. A promised discount not given then had to go back to dealership just to have di communication and getting back with customers phone call is terrible. A promised discount not given then had to go back to dealership just to have discount provided then revoked now dispute is placed with company for a promise of a discount. Appointment made earlier in week and then parts not available the day of service which withheld vehicle being ready to pick up earlier in the day which impacted schedule for my day without use of vehicle. Good thing was they did drive vehicle to home when work finally completed at 6 pm when vehicle was dropped off at 8 that morning. New location is terrible and not easy to get to as previous shop. Will be using different shop in future. Do better with communication with customer and have better integrity with keeping your word and giving discount as said before work began on vehicle. More