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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews
Call Service Center (704) 755-6596

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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November 02, 2023

Great service great communication by Kelly the service area looks great except the coffee machine was broken on a very cold day More

by rwphelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jan 01, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

November 02, 2023

Brand new car is having service issues. Dealership offered $9k less to buy car back after car sat in service for 4 of the 10 weeks I owned vehicle. More

by COURTNEYWILLOVER
Recommend Dealer
No
Employees Worked With
Matthew Finneran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review with our dealership. We apologize for your negative experience. We would like to learn more and work towards a resolution with you. Please reach out to our customer service manager, Claudia Soto, at csoto@parksautogroup.com

November 02, 2023

Very pleasant and easy recall repair. Very happy with customer service and repair. Thank you More

by rupeyton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave an excellent rating. We can’t wait to have you back at Lake Norman Chrysler Dodge Jeep Ram!

November 02, 2023

Great customer service. I took my vehicle in for service I waited for my vehicle I was informed every step of the way. My vehicle was done in the time frame that I was told. More

by SCCT20124R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

We want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge. We appreciate you taking the time to leave an excellent rating! Your satisfaction is important to us!

November 01, 2023

Advisor was amazeballs kept me informed on the repairs on my 4xe wrangler. Thank you More

by JONOGLETREE2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

November 01, 2023

Everyone was very pleasant to work with. I really enjoyed the outdoor open seating area. More

by lisler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2023

Kelley Murchie provided exceptional service and communication from the Service department. The process of scheduling, dropping off, servicing and picking up was professional, courteous and efficien More

by jay@theideapeople.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley Murchie
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November 01, 2023

Friendly service, comfortable waiting area. Was able to sit outside and enjoy the weather while waiting for an oil change. More

by tnoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Christman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2023

Excellent service and prompt response on reaching the service center and the representative made it very easy. More

by jayachem03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Lake Norman Chrysler Dodge Jeep Ram responded

We're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.

November 01, 2023

Excellent service and nice customer lounge… the wait was not as long as expected and nice to see the showroom next door to see the models for sale More

by r7m197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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