Lake Norman Chrysler Jeep Dodge Ram - Service Center

The experience started off very awkwardly. I had never been to this dealership before and didn’t know the process for intake. Without much explantation, I followed along. However, this serv I had never been to this dealership before and didn’t know the process for intake. Without much explantation, I followed along. However, this service ended very positively. I would recommend more front loading of timeframes and overall process of service at this location. More

Five (5) stars for all services from purchase to scheduled and unscheduled service. However, be very aware that the WARRANTY policies contain verbiage that ALL WORK must be PRE-APPROVED or the warra scheduled and unscheduled service. However, be very aware that the WARRANTY policies contain verbiage that ALL WORK must be PRE-APPROVED or the warranty company will NOT PAY. I learned this the hard way 600 miles from home with a run flat tire that was damaged and needed to be replaced. I am out nearly $800 for the tire because I did not CALL the warranty company from the road while running on no air pressure limping up the interstate for 108 miles at 45mph to the only Dodge dealer in the Cincinatti area (Jake Sweeney dodge) and ask for PRE-APPROVAL! I told the dealer that I had a Warranty...but they could not find it in the computer system. Later when asked if they would file a claim and refund me from the proceeds...I was informed that was too much work. This debacle would not have happened at my Lake Norman CDJR as their service is excellent. BE CAREFUL OF YOUR WARRANTY LANGUAGE. Bill Sweeney More

Jacob was very extremally diligent and suggested a needed new part which I was very grateful for. He was on top of my service the entire time and kept me updated throughout. very professional and courteous new part which I was very grateful for. He was on top of my service the entire time and kept me updated throughout. very professional and courteous. More

Super professional and communicative during scheduling and the visit and follow up. Definitely recommend them and the visit and follow up. Definitely recommend them More

Quick diagnosis and repair. Very responsive and good communication throughout. Love the text link to authorize work. Very responsive and good communication throughout. Love the text link to authorize work. More

No complaints, Nicholas was great to deal with and kept me in the loop with the service of my truck me in the loop with the service of my truck More

They had Great service and pleasant people. Also very Nice building and amenities with snacks Also very Nice building and amenities with snacks More

Nice new building. Easy in and out. No complaints. Like waiting area as well. Jakob kept me informed. Easy in and out. No complaints. Like waiting area as well. Jakob kept me informed. More

Great work, fast turn around and Breanna Tucker was wonderful to work with. Thank Carl Helms wonderful to work with. Thank Carl Helms More

Jacob took good care of my wife and I when we had to get both our jeeps oil changed both our jeeps oil changed More