Lake Norman Chrysler Jeep Dodge Ram - Service Center

10/10 experience. Everything was communicated clearly. I was covered under warranty even though I was 200 miles over. And I had a loaner vehicle the whole time my Jeep Everything was communicated clearly. I was covered under warranty even though I was 200 miles over. And I had a loaner vehicle the whole time my Jeep was in the shop. So appreciative. More

Wasn’t told about new location over the phone. Was told I didn’t need appt for oil change but when I arrived I was asked for my appt time. Took 4 hours for oil change. Unacceptable when it’s suppo Was told I didn’t need appt for oil change but when I arrived I was asked for my appt time. Took 4 hours for oil change. Unacceptable when it’s supposed to be “quick lane”. More

Charles was excellent and kept me posted on progress of recall and regualar oil change and tire rotation. recall and regualar oil change and tire rotation. More

Beautiful and clean new facility. Fast service. Kind, professional, and compassionate team members. Good coffee, other beverages, and nice snacks in the lobby. Fast service. Kind, professional, and compassionate team members. Good coffee, other beverages, and nice snacks in the lobby. More

Jordan was quick and efficient with my service and recommend services required on my next visit recommend services required on my next visit More

The new shop was nice and provided a good workspace to function while waiting on repairs. function while waiting on repairs. More

Three instances in 1 week resulting in little or no customer service. 1) website chat conversation with rep with no follow up response as promised 2) in person service rep in service area said system w customer service. 1) website chat conversation with rep with no follow up response as promised 2) in person service rep in service area said system was down and she could not do anything at all to help me or even schedule an appointment 2) it took 2 1/2 hours of waiting in customer seating area tell me that the 45 minute bulb change could not be completed as promised and that I should pick up the car the next day More

An appointment was scheduled easily. Work was done promptly. Was very happy with the service manager. Work was done promptly. Was very happy with the service manager. More

Brian was very helpful in helping me to order the car that I wanted. It was an easy experience and he kept me updated throughout the vehicles production. that I wanted. It was an easy experience and he kept me updated throughout the vehicles production. More

Customer service was world class. Really appreciate the warranty service and the Uber rides to/from Really appreciate the warranty service and the Uber rides to/from More