Lake Norman Chrysler Jeep Dodge Ram - Service Center

Very helpful. Samantha will go out of her way to ensure that superior customer service is achieved. When I have a question, I know that my question will be respected. Friendly, detail oriented, and analyti that superior customer service is achieved. When I have a question, I know that my question will be respected. Friendly, detail oriented, and analytical. More

My Dodge Dakota would not go into gear(D, N, R) especially when it was cold. Took it to LKN Dodge, Sam took good care of me. They ordered the part and the truck was fixed by 1pm next day. especially when it was cold. Took it to LKN Dodge, Sam took good care of me. They ordered the part and the truck was fixed by 1pm next day. More

Mr. Salzman: 1/8/14 I want to formerly recognize Ashley Looper of your service department for always going above 1/8/14 I want to formerly recognize Ashley Looper of your service department for always going above and beyond. My family and I have purchased 7 cars from your dealership in the past 2.5 years. A.J. has been our go-to person in the service department since day one. We have also referred other friends and family to your dealership that also purchased vehicles and they ONLY ask for A.J. because of his genuine customer service/care, upbeat attitude, and always making sure our vehicles/concerns are addressed. Whether it is a routine oil change, tire rotation, factory recall, or warranty issue; A.J. has proven time and time again that he is dependable, efficient and courteous. Thank you for employing such a capable team of service department specialists. Sincerely, Brian C. Wolfe 980-208-0034 More

Lake Norman Chrysler has been providing me excellent service for many years, but only in the past 6 months have I felt it necessary to review the level of service I have consistently been provided after service for many years, but only in the past 6 months have I felt it necessary to review the level of service I have consistently been provided after meeting Andrew. His level of expertise and work ethic were apparent immediately and are worth noting. Andrew is extremely knowledgable about his product and always takes the time to educate me about my options. My check engine light recently came on and he made the experience seamless. He immediately set up my appointment, put me in a loaner, updated me throughout the process, and had the issue resolved quickly. I regularly bring my vehicle in for a car wash and interior detail and he always returns my car spotless. I refuse to take it elsewhere. I continue to return to Andrew because I trust him and have never been happier and more satisfied with my experience. His professional demeanor will put you at ease and make you comfortable throughout the process. The level of service Andrew provides ensures I will continue purchasing my vehicles from Lake Norman Chrysler Jeep. More

I first met Drew when he brought his four legged kiddo into the veterinary hospital I work at, which is conveniently located right around the corner from the dealership. As a new resident of Charlotte, I into the veterinary hospital I work at, which is conveniently located right around the corner from the dealership. As a new resident of Charlotte, I had not yet found a trusted place to take my Jeep Liberty for service. When I found out that Drew worked at Lake Norman Jeep, I was a bit hesitant at first to take my vehicle in for service, as I had been taken advantage of in previous experiences at dealers and mechanics. He reassured me that I would be taken care of and as it turns out, I was not only well taken care of, but also pleasantly surprised at how positive my experiences have been to date. I have now had my Jeep in to see Drew for scheduled maintenance and oil changes several times and I have not been disappointed. Today I took my Jeep to a different mechanic for an oil change close to my home and was told upon checkout that I would need to have $825 service performed on my vehicle...and sooner than later. I immediately got in touch with Drew, who told me to get the Jeep in to see him. I drove straight there, where upon inspecting the Jeep, he showed me the flaws in the work that had been done by the other mechanic (a routine oil change) and actually took the time to explain the work that my Jeep needed. I showed him the quote I was given for the work needed, he was concerned. After some research and calls about parts/labor, Drew was able to get me a much better quote - I was thrilled and felt at ease once again. Needless to say, I scheduled the service for next week. Drew is professional, honest, and works very hard for his customers. I'll never take my Jeep to anyone else, I've finally found someone I can trust! More

My experience with Andrew was excellent! This is the second time he has worked on my van and being a working mom of 2, it's not easy finding the time to get my vehicle worked on. Andrew was more than he second time he has worked on my van and being a working mom of 2, it's not easy finding the time to get my vehicle worked on. Andrew was more than helpful, got me in and out in a timely manner and kept me informed and up to date throughout the entire process. I look forward to my next visit with all of you! More

Terry is by far the best they have, he is fair, honest, professional, knowledgable, reliable and reasonable. I take all makes and models to him (all my vehicles) and we work together to be fair to each ot professional, knowledgable, reliable and reasonable. I take all makes and models to him (all my vehicles) and we work together to be fair to each other and the dealership, the way business and lasting relationships should be! More

My previous experiences with other dealerships in the past were not very good so I was a bit hesitant when I brought my Jeep to Lake Norman for the first time. I have to say, after my experience with And past were not very good so I was a bit hesitant when I brought my Jeep to Lake Norman for the first time. I have to say, after my experience with Andrew in the service department, all of my hesitations are gone. He was beyond helpful, super nice and one of the most professional and trustworthy individuals I've met. He got back to me in a timely manner, kept me up to date with my vehicle and made sure I was 100% satisfied with the results. I highly recommend not only Lake Norman Chrysler and Dodge but definitely Andrew for your car service and care. He was awesome. Thanks Andrew!! More

I had a recall issue with my truck the staff was very professional, courteous and took care of me. I would like to thank Mr. Robinette, Mr. Naranche and even the checkout attendant Donna. They made me fe professional, courteous and took care of me. I would like to thank Mr. Robinette, Mr. Naranche and even the checkout attendant Donna. They made me feel like I was important and the dealership wants to maintain a dedicated connection with each and every customer after final the purchase unlike other dealerships. Thanks again ! I'll definitely recommend LKN Dodge and be a reoccuring customer More

Dealing with Terry Naranche, Robin Robinette and Donna(at checkout) is always such a pleasure. I can always depend on them to stand by their word when helping me with an issue (unlike several others that Ive checkout) is always such a pleasure. I can always depend on them to stand by their word when helping me with an issue (unlike several others that Ive have dealt with)! I never have to worry that I will be treated unfairly! More