Lake Norman Chrysler Jeep Dodge Ram - Service Center

Great service and very happy We went in to take a vehicle in for service that we had purchased last year. My wife was completely against the idea of getting her a new vehicle. We went in to take a vehicle in for service that we had purchased last year. My wife was completely against the idea of getting her a new vehicle. After talking with Mark and showing her the vehicle I wanted her to have, Mark was able to help me convince her that she needed a new one. Mark walked us through the process and was very helpful the entire time. After the sale was complete, Mark even took an additional amount of time to show my wife the features of her new vehicle. He helped her set up her SiriusXM and her cell phone connection to the car. I have been very happy with both vehicles I have purchased from Lake Norman Chrysler Dodge Jeep Ram and highly recommend them to anyone. I have yet to meet an unfriendly person on staff. Everyone has always been helpful, professional, and very courteous. I have received great sales assistants from both Mark and Brian. More

Great employee assistance I contacted the dealership about a lost title from +6 years ago. The title department provided great assistance through the time I received the title I contacted the dealership about a lost title from +6 years ago. The title department provided great assistance through the time I received the title. More

Willie Brown is the BEST Salesperson I have ever dealt with I have purchased both New and used vehickes for both business and personal use across brands and at dealerships across the Eastern United States. 18 n I have purchased both New and used vehickes for both business and personal use across brands and at dealerships across the Eastern United States. 18 new vehicles since 2001...NEVER Have I had such a pleasent purchase and after purchase experience. Lake Norman CJDR advertises Free Oil Changes for life, Free Car washes for life and most phenomenally FREE TIRES FOR LIFE .I seriously doubted they could or would follow through with this program. I never should have doubted this policy. Lake Norman just placed 4 BRAND NEW 265/70/20 tires on my truck after I questioned their wear during a routine oil change. Salesperson Willie Brown spoke to management and they approved my new tire installation. LAKE NORMAN paid 100% of the price of the tires. Lake Norman and Willie Brown just saved me an additional $600.00. I definitely recommend Lake Norman CJDR and Willie Brown for your next New or Used car purchase. More

No service is better than bad service. After purchasing a used vehicle from dealership with extended warranty, after contacting the dealership due to an electrical issue effecting the headl After purchasing a used vehicle from dealership with extended warranty, after contacting the dealership due to an electrical issue effecting the headlights, was advised that they could not bring the vehicle in until November 18, 2015 for diagnosis and that it would take "days" to diagnose. REAL GOOD WHEN IT IS A SAFETY ISSUE, not just an oil change! They further stated that they refused to provide a loaner vehicle for the "days" needed to diagnose the vehicle as we did not purchase a brand new vehicle, regardless of the price we paid for the vehicle. WORST service department ever. STAY AWAY FROM THIS DEALERSHIP! More

Terrible Service I serviced my first Grand Cherokee with LKN Jeep for YEARS frankly because it was the closest dealership to me. I bought my 2014 Grand Cherokee from t I serviced my first Grand Cherokee with LKN Jeep for YEARS frankly because it was the closest dealership to me. I bought my 2014 Grand Cherokee from them and have been nothing but disappointed with the service. The people are rude, and "about an hour" always means AT LEAST two. The real kicker came when I did not receive my "free tires for life" as promised because I "breached" a contract (that had never been explained to me) by not rotating my tires exactly according to their schedule. The service rep. was completely unwilling to work with me even though I have spent a large amount of money with them. I am extremely disappointed in the service I have received from them, especially in the past year. I wouldn't recommend this dealership to my worst enemy. More

Great Service I purchased a vehicle from this dealership this year, and I am so grateful that I chose lake Norman Chrysler Dodge. I am currently on active military I purchased a vehicle from this dealership this year, and I am so grateful that I chose lake Norman Chrysler Dodge. I am currently on active military duty and I am frequently on the road . Every time that I have needed something,I feel they have gone above and beyond. Today I would like to recognize Terry in the service department. I left my truck with him the other day, as had to leave town for duty. I am grateful that I never had to look back. He had a very short time to suspense to help me with a issue, for when I return, I would be out of the area for a long time. They expedited my truck and got it done. Thanks More

Drew is the man! I purchased a used Jeep at another dealership and Drew still treated me as if I purchased from him. I had a few scheduled mileage services and Drew go I purchased a used Jeep at another dealership and Drew still treated me as if I purchased from him. I had a few scheduled mileage services and Drew got some information from me to determine how intensive of a service I needed. I appreciate how he treats every situation different and isn't there to just gouge me with every service possible. If a manager position ever opens up, I would hope Drew is a strong contender. More

The best support for my commercial fleet As a small business owner of a Transportation company, vehicle maintenance for my fleet is incredibly important, as well as being cost effective, and As a small business owner of a Transportation company, vehicle maintenance for my fleet is incredibly important, as well as being cost effective, and I refuse to let anyone else touch my vehicles as we have been dealing with Robin Robinette and Stephanie Lang for years. They are quick and knowledgeable about service and the specific needs of a transportation fleet and always make us feel welcome and I can always send my guys in for work and know that they will be treated well and our vehicles are getting top service. We operate in Charlotte, but no distance would be too far to get this service which has had a direct influence on my success. More