Lake Norman Chrysler Jeep Dodge Ram - Service Center

Maintenance (oil change & tire rotation) We've purchased 2 jeeps from LKN Chrysler and we bring them back to be serviced because you do a great job. Always fast and the staff is very polite a We've purchased 2 jeeps from LKN Chrysler and we bring them back to be serviced because you do a great job. Always fast and the staff is very polite and accommodating. Haleigh Lipford has been the service adviser I have worked with the past 2 visits and I cannot say enough about how polite, informative and knowledgeable she is. More

recall The dealership has a very nice waiting area for the customers. The snack bar is a great amenity. My only recommendation is to have a bigger location The dealership has a very nice waiting area for the customers. The snack bar is a great amenity. My only recommendation is to have a bigger location with more bays for washing vehicles. It is not always convenient to come in the afternoon to get your car washed. The wait time for service is acceptable. The service advisors are very professional and personable. Thank you for a job well done! More

New tires and an oil change I needed 4 new tires, a new battery and and oil change. I purchased my Jeep Grand Cherokee here and have had it serviced here consistently. I decide I needed 4 new tires, a new battery and and oil change. I purchased my Jeep Grand Cherokee here and have had it serviced here consistently. I decided to shop a bit to ensure good pricing. With estimate in hand from Service Professional Leah, I checked several competitors and found LKN to be the best. I returned at 3pm and Leah set me up. 2 hours later I departed with new tires, battery and an oil change. Leah kept me updated while I sat in the lounge reading a book. My car was washed and the bill was as estimated. More

Grease & Oil The Service (Grease & Oil, Air Pressure check for Tires & additional maintenance checks) were performed as scheduled/on time. Jordan Reedy, the Servic The Service (Grease & Oil, Air Pressure check for Tires & additional maintenance checks) were performed as scheduled/on time. Jordan Reedy, the Service employee I dealt with was prompt and courteous while dealing with me as I arrived. He was informative while advising me regarding the Service and the accommodations at the facility, which were very nice. More

Factory recall Chuck was friendly, efficient and made sure that we didn't have a long wait. Even had the car washed, which we didn't expect. We will make this our se Chuck was friendly, efficient and made sure that we didn't have a long wait. Even had the car washed, which we didn't expect. We will make this our service center. More

Very Pleased !! I brought in my Jeep Renegade with a.c. not working and instrument cluster flashing on & off. I was pleased that Casey listened carefully and noted al I brought in my Jeep Renegade with a.c. not working and instrument cluster flashing on & off. I was pleased that Casey listened carefully and noted all the problems. He called several times to keep me informed of what was being done to the car and when I could expect to pick it up. He was considerate and pleasant. I will ask for him again. Very Pleased with the whole experience. More

Horrible waste of time!! I made an appointment for 5 recalls I had on my truck. Made the appointment two weeks prior so all the parts could be ordered and ready to go. Dropped I made an appointment for 5 recalls I had on my truck. Made the appointment two weeks prior so all the parts could be ordered and ready to go. Dropped of Wednesday afternoon and was told it would be ready to be up Thursday evening or Friday morning the latest. Friday morning rolls around I call to see if the truck is done and they have no answer "will call back". Called three more times before finding out my truck had been there for two days without even being touched! Not one person apologized or tried to make it right. I WILL NOT be back. More

Terrible service department Never buy from here. Our service experience is terrible. She was sending us home with a tire she said she wouldn't drive on we were supposed to have l Never buy from here. Our service experience is terrible. She was sending us home with a tire she said she wouldn't drive on we were supposed to have lifetime tires and she couldn't find out an answer More

Service experience I have a 2013 Ram 1500 i purchased new from Lake Norman Dodge and after 49,300 miles, on my way to get groceries the ''check engine'' popped on and i I have a 2013 Ram 1500 i purchased new from Lake Norman Dodge and after 49,300 miles, on my way to get groceries the ''check engine'' popped on and i noticed the transmission wasn't acting right, like it was stuck in 3rd or 4th gear (automatic) , i experienced very little take off power and when at highway speed the rpm's were to high for the speed. Anyway, i call the dealership, made an appointment and arranged for a loaner as we assumed it was going to require serious work possibly ordering and waiting for new parts to arrive. I arrived at the service lane at 8am as directed and was greeted by service adviser Chuck Conner who was very professional and polite and even advised i was due a ecu update and that would be done at no charge. In no time i was provided with a 2014 Durango courtesy car to drive while my truck was in for the transmission work. I went home suspecting the worse, huge problem, wait for parts...etc. Around 3pm Chuck called with great news, my truck was ready for pick up, and that the electronic valve body had been replaced and truck was fine, all under warranty. I was super happy and i wanted you to know, i appreciate everything you did to help me with my truck. I just want to say a big thank you to Chuck and let you know you should be proud to have employees like him, he went out of his way to make my visit a happy one. Thanks again, Bill Long Sherrills Ford, NC More

Fastest car buying yet Enjoyed the atmosphere and the friendly help when buying car. Sales service was great and the process was so easy. I would recommend this dealership t Enjoyed the atmosphere and the friendly help when buying car. Sales service was great and the process was so easy. I would recommend this dealership to anyone looking for a car. If we ever buy another car we will be back More