Lake Norman Chrysler Jeep Dodge Ram - Service Center

The WORST Service Department. $150 charge to diagnose. $780 estimate to repair. $5 fuse repaired it. I will never buy or service a vehicle here again. $780 estimate to repair. $5 fuse repaired it. I will never buy or service a vehicle here again. More

Do not stand behind their product! UDPATE: LKN Chrysler contacted me to resolve amicably. ______________________ Bought my '16 Ford Explorer used from LKN Chrysler with the extended UDPATE: LKN Chrysler contacted me to resolve amicably. ______________________ Bought my '16 Ford Explorer used from LKN Chrysler with the extended warranty. Brought it in over the course of 2 months for check engine light and they ended up determining I needed to replace the motor for ~$10K. Their warranty company they sold to me also denied the claim was stating work I had done at another shop caused the issue. Yet they will not provide me with anything in writing or any paperwork whatsoever from the warranty company that they sell stating the claim denial & reasoning and damage cause. How am I to assume the warranty company did not just deny the claim due to the high expense and no other reason? Background: They sent my vehicle to Huntersville Ford to diagnose through all of this and never once followed up with me to tell me the diagnosis or my options when they had my vehicle for over 2 weeks. I finally got in touch with them and they told me that my vehicle was torn apart at Huntersville Ford and I could have it towed or pay Ford to replace the motor. What kind of customer service is this? This dealer does not value it's clients. Especially those that bought a brand from them that is not a Chrysler/Dodge/Jeep/Ram. They do not follow up on service. They do not hold their warranty company THEY SELL accountable, and they do not make things right. They are only concerned with a sale and no service to follow. I will be telling my friends/family/ and customers not to use this dealer as they cannot stand behind their product More

Been coming here since 1995 for service BUT NEVER AGAIN. Came in for an inspection and oil change. FIVE hours later no pass on the inspection, they never told me anything about the status of the inspection Came in for an inspection and oil change. FIVE hours later no pass on the inspection, they never told me anything about the status of the inspection they kept saying “oh it will be done in 15 minutes “ the service department lies, they do not keep you posted on your car. They DID NOT tell me that my car did not pass until 4 hrs later . They did NOT tell me why and exactly what needed to be done to my car. Tried to con me into a transmission job because it was leaking a little, when you ask them how much an item costs they very very cleverly OMIT to tell you the labor costs. Yeah, the service department tells you “we’ll take care of you” yeah help themselves to the money in your wallet. These crooks will soak you and see you as a plumb pigeon. BEWARE of their service department. More

Parts department We purchased a 2016 chrysler s, from sales man Bill, the car has a bulging passenger interior door panel, was told it would be repaired, also wrote u We purchased a 2016 chrysler s, from sales man Bill, the car has a bulging passenger interior door panel, was told it would be repaired, also wrote up work order when we purchased the car in July of 2019, it is now 2 months after the fact and no part, constantly told part is on backorder. More

Service Visit Trevor took great care of me and my vehicle. I was greeted promptly, and the vehicle was taken to the service bay immediately. Trevor did a vehi Trevor took great care of me and my vehicle. I was greeted promptly, and the vehicle was taken to the service bay immediately. Trevor did a vehicle walk-around, checked the service records. He keep me posted on the status of my service and explained all of the work thoroughly after it was completed. We have used LKN Jeep's service department consistently over the years, and my family highly recommends them. More

Great customer service Haleigh our service advisor was wonderful to work with. We brought our Grand Cherokee in for recall service. We realized we needed our vehicle back fa Haleigh our service advisor was wonderful to work with. We brought our Grand Cherokee in for recall service. We realized we needed our vehicle back faster than we planned. Haleigh went out of her way to keep in touch with us and get the job done quickly. She is very friendly and if she didn't have an answer to our questions, she found the answer. Noreen, who made the appointment for us, was also very friendly and patient answering our questions. More

Very poor service Took truck in for leaking transmission line,after 2 days they told me it would be 3 more days before part came in from Atlanta ga. After asking if the Took truck in for leaking transmission line,after 2 days they told me it would be 3 more days before part came in from Atlanta ga. After asking if there was not a dealer local who had part they said yes but they had no one who could drive to dealer and pickup part,so I went and picked up myself and took to them,I paid for part and they at lake norman tried to double the price of part although I had already ps for it. More

Oil Change gone bad Got an oil change. Great price, very quick. As I pulled onto the interstate, check engine and other lights lit up on my dash, and smoke billowed out Got an oil change. Great price, very quick. As I pulled onto the interstate, check engine and other lights lit up on my dash, and smoke billowed out from under the hood. Turned around asap and drove back to the dealer. Discovered my oil filter had not been tightened. Possibly ruined my 18k miles engine. Jordan says they will fix the oil, perform a new oil change, clean the engine (3 hours??) and test the engine and compression to be sure all is OK. I did get a loaner for the evening (as it was 5:30 when I got back to the dealer). We'll see how it goes tomorrow, maybe I'll raise my rating..... More

Not trustworthy pricing Was quoted three different prices to get my brakes done. Quoted $299.00 for a tire that could be found anywhere else for $223.00. Service environmen Was quoted three different prices to get my brakes done. Quoted $299.00 for a tire that could be found anywhere else for $223.00. Service environment is very different from what it used to be. Unfortunate More