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Lake Norman Chrysler Jeep Dodge Ram - Service Center
Cornelius, NC
1,703 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center
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January 28, 2023
Very pleasant service visit, as always. Very efficient and professional. Totally pleased and will be back. Very efficient and professional. Totally pleased and will be back. More
by randywatson0
Verified CustomerEmployees Worked With
January 27, 2023
Chuck is great! Follows up quickly and try’s to please you and is a nice guy Follows up quickly and try’s to please you and is a nice guy More
by bsytzjr
Employees Worked With
January 27, 2023
The service was timely, quality was great, and the service staff was amazing, as always. service staff was amazing, as always. More
by KEVINANDRESON
Employees Worked With
January 21, 2023
Had my Jeep Gladiator serviced here just a day ago. My son dropped it off with a dealership coupon for $19.95. I picked it up the next day with. $75 oil change bill. Surprised I said I suppose he My son dropped it off with a dealership coupon for $19.95. I picked it up the next day with. $75 oil change bill. Surprised I said I suppose he chose a higher level change. Their response was I needed the full synthetic and that's what they did. Since when does a dealer make a unilateral decision with my money. The mid level oil change was $49.95. That's what was stapled to the RO. However, the bill was $75. I regret not calling my son then and there. A real disappointment. How does a $19.95 oil change become a $75 bill that I'm dumb enough to pay? Oh and a $4.50 "Document Storage" charge? What? More
by abarish
Employees Worked With
Unknown
January 10, 2023
Brought truck in for a quick oil change. Took almost 3 hours and there was no explanation for delay. Took almost 3 hours and there was no explanation for delay. More
by Champzen
Employees Worked With
August 02, 2022
Had my Jeep in for a leak in the front passenger side. They tried to fix leak for 5 times. It's at the dealership now. To take this jeep to this dealership to get fixed over and over myself and my famil They tried to fix leak for 5 times. It's at the dealership now. To take this jeep to this dealership to get fixed over and over myself and my family put on about 350 miles. The last time they came by and picked it up and it's there now. Poor quality repairs on this. I dont even take the tops off. More
by tasummey
June 11, 2022
Called & Gave them the vin number - went to get - 10 minutes before someone came to desk- parts employee acted like a crime to have to go get the part - very unfriendly- then gave me part to me. I walk minutes before someone came to desk- parts employee acted like a crime to have to go get the part - very unfriendly- then gave me part to me. I walk out start looking at the part and realized it was for a diesel Jeep - wrong part- walk back in wait 8 more minutes for employees- then another 5 minutes to tell me on back order. I asked what happened? I called and gave vin before driving 45 minutes to pick it up? “Parts person said I don’t know. l didn’t write it up” turned around and walk back to the back. No apology- No sorry - Just attitude. I even asked why would a person put a diesel only fuel on a Jeep that uses gas? I didn’t write it up. This is 2nd time with this type experience with this parts department. More
by Jtm
Employees Worked With
No name given
May 25, 2022
Dropped car off at 8 for 60,000 mile service. Said a few hours. Basically never called, I called 3 times. Said they would call back in 5 min. No one called and its now almost 7pm. They Said a few hours. Basically never called, I called 3 times. Said they would call back in 5 min. No one called and its now almost 7pm. They close at 8. Just wanted my car and to know what was going on. So after no call back i went there. Very shady. Said they are rushing my car now. No one want their car rushed through. 662 was what i thought i would spend and the end result was 1198! 8.00 lug nuts …on top of all the other stuff.. i will no longer use them. Very dissatisfied. Very nervous my car was NOT accurately done. More
by bonace20
Employees Worked With
Na
