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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews
Call Service Center (704) 755-6596

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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February 01, 2023

Always a good experience getting my car serviced here. Extremely helpful service techs. Thank you Jacob for your help More

by DHIMON.HINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review! We look forward to working with you more in the future!

February 01, 2023

I scheduled my truck for repair, my truck sat for 6 days before repair work started and zero communication till I showed up wondering what was going on. More

by dmontgomery911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal
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Feb 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review and thank you for providing us with the feedback we need to improve our customer experience going forward. Please accept our sincerest apologizes for this disappointing experience and know that we will be taking this review to our Service Management team to make improvements to our processes to ensure that these issues do not occur again going forward.

February 01, 2023

Best 2 guys in the service center ever! !! You can rely on them to communicate and get the job done! More

by rmack4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvatore and Chad
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Feb 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for you rave review on our Commercial Team! We look forward to working with you more in the future!

January 31, 2023

I had to call for updates. Parts took several days. Tried to charge for warranty work. Diagnostic fee eventually waived but way too much. More

by KABOODLE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Preston
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review. We will be bringing these concerns to our Service and Parts management teams to improve our processes to avoid these in the future. Thank you for providing feedback to help improve our customer experiences.

January 31, 2023

Excellent customer service always from day one I will always let this dealership service my Rubicon More

by kieshagg90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Presta
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Feb 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for such a great review! We look forward to working with you and your Rubicon more in the future!

January 30, 2023

Adam and Mike took Extra time helping me work out my problem on old vehicle More

by JPAULWORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam and Mike at Carolina Custom
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Jan 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your 5-star review!

January 30, 2023

Good communication from staff members and were able to get my vehicle back within the same day. More

by mikaylacarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave an honest review!

January 29, 2023

I had a great experience. I have always called ahead and made an appointment for oil changes but this time I just stopped in and asked if I could get it done. I was told no pr More

by karlvrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hardin, Ty Murrell
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Jan 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review! We look forward to working with you more in the future!

January 29, 2023

I am always pleased with your service. I ask for Chuck Conner to handle my work. He was not there yesterday and Dan took care of me quite well. More

by BrianDiller55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 28, 2023

The dealership is very efficient. It s easy to schedule online at different times during the day. More

by pgwilson208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review! We are glad to hear positive feedback for our online scheduling program!

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