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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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February 10, 2023

Very polite and professional. Treated me with respect, excellent customer service. Quality of workmanship was excellent. I will recommend. More

by irmurphy954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob and Adam at Carolina Customs
Feb 11, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you!

February 10, 2023

Fast, prompt and easy to work with. The oil change appointment went just as they said it would. More

by ccaraballo122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 10, 2023

Chuck went above and beyond to facilitate a great service experience for me! I will definitely be back to work with him! Thank you, Chuck!! More

by bridgetansbro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for a great review! We look forward to working with you more in the future!

February 09, 2023

The Service Department Team has done a great of servicing my Jeep Cherokee for several years now. It has more than 105,000 miles and is still running great. More

by jclowrance89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty
Feb 09, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your continued loyalty and great review! We look forward to working with you more in the future!

February 09, 2023

Took car in to check oil leak. Diagnosis “found oil filter leaking. Tightened oil filter and topped off oil” . No charge for diagnostics because previous oil change had been with More

by DEBTRAVELCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane (?) newer employee
Feb 09, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review and allowing us the opportunity to make this right for you. We sincerely apologize for the disappointment that you experienced with the original visit and will use this as a training tool for our team to ensure that this does not occur again in the future.

February 09, 2023

Ty is awesome and always does a great job with servicing my vehicle as well as communicating. More

by carlton.amelia
Recommend Dealer
Yes
Employees Worked With
Ty Murrell
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 09, 2023

Horrible service, dishonest employee. Gave one price for a repair and the changed the price More

by SHAUNTABLANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review. We would like to discuss this with you further. If you would reach out to our Customer Relations team at hsmith@lakenormanchrysler.com, we would like to learn more about your experience.

February 08, 2023

I feel like I was not made fully aware of the cost of the services provided at the start. I would have broken these services up into different appointments if I would have known. $3,200 is highway robbery fo More

by jcpuleo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Conner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review. We apologize for this disappointing experience. Someone from our Service Management team will be reaching out shortly to discuss further.

February 08, 2023

Jacob did a phenomenal job assisting with the service of my vehicle 10 out of 10 More

by PREST2JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review!

February 07, 2023

Great service and the staff are very helpful and nice! I will not take my Ram anywhere else. More

by dmathesonxpw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal- service department
Sep 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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