Lake Norman Chrysler Jeep Dodge Ram - Service Center

First purchase from this dealership. Good experience and good after purchase support and service so far Good experience and good after purchase support and service so far More

Service advisor was on top of things and got me out the door fast. My appointment was actually my appointment. Couldn’t be happier. door fast. My appointment was actually my appointment. Couldn’t be happier. More

Great service and timely. Jacob was prompt and thorough with the service needed. Thanks, Chris Jacob was prompt and thorough with the service needed. Thanks, Chris More

Dane in service is GREAT! Listens and provides great communication! Glad to have him helping with our services. Listens and provides great communication! Glad to have him helping with our services. More

My Jeep wouldn’t start one random morning but the screen and lights came on. I took it to get it looked at and they said it was the battery. Between the mechanic fees and the actual batter I paid $500. A and lights came on. I took it to get it looked at and they said it was the battery. Between the mechanic fees and the actual batter I paid $500. A little insane I thought, but hopefully it’s fixed as I’m pregnant and don’t want to be stranded somewhere. Fast forward to today, the “check engine” light came on. I called and told them if this is not something the mechanic should’ve caught since they “checked everything” a week prior. The lady that answered my call told me with an attitude this usually just means I need an oil change. Weird I thought, never had that come on for an oil change. She had an attitude and told me she would transfer me to the service guy that handled my car when I took it in. This guy told me that the light was not on last week so they wouldn’t haven been able to catch it a week prior. But again, they “checked everything”. He was also short and dismissive. Needless to say, I’ll never buy a car from here again, or service anything through them. Awful customer service, and made me feel like I was crazy for calling in about this, a week later. Disappointment is an understatement. More

Chuck found a few issues. He took care of everything very well. He is also going to give me a price on new tires when he has a chance. He took care of everything very well. He is also going to give me a price on new tires when he has a chance. More

Unexpected trip to get my vehicle serviced on a Saturday. They had my filter and were able to get us in and out in under 30 minutes. They had my filter and were able to get us in and out in under 30 minutes. More

They kept me well informed. New part is excellent and works great. Thank you very much New part is excellent and works great. Thank you very much More

The dealership service department is always quick, reliable and professional to work to work with! I would recommend them to anyone with Chrysler, Dodge, Jeep or Ram vehicles when any service is need reliable and professional to work to work with! I would recommend them to anyone with Chrysler, Dodge, Jeep or Ram vehicles when any service is needed. More

i would put zero stars if that was an option. Went in for battery light on, inspection and oil change. Did not get the inspection and was not told I didnt get the inspection and only found out Went in for battery light on, inspection and oil change. Did not get the inspection and was not told I didnt get the inspection and only found out when trying to register my vehicle Returned to get my inspection and was treated poorly. I am not confident that I received the oil change either. I was told I received it, but the sticker was never replaced, even after I returned and asked if I got the oil change and if so can I get the sticker replaced. Additionally the cost was way too high for my service. I will not return. More