Lake Norman Chrysler Jeep Dodge Ram - Service Center

A great experience. Everything was done that was requested and in a timely manner. Great. Everything was done that was requested and in a timely manner. Great. More

Initial visit for inspection in January but Emission test was not available at that time, wasn’t informed that the inspection was incomplete driving with an unregistered vehicle When I didn’t receive my was not available at that time, wasn’t informed that the inspection was incomplete driving with an unregistered vehicle When I didn’t receive my new registration went back to dealer to resolve, I should have been informed at the time of the initial inspection that it was not complete More

Great! Was timely and informative. I was greeted quickly and everything fell within a reasonable timeframe. Was timely and informative. I was greeted quickly and everything fell within a reasonable timeframe. More

Great! ! Always very professional and always friendly and courteous. Chuck is the best and always helpful and friendly. ! Always very professional and always friendly and courteous. Chuck is the best and always helpful and friendly. More

Lake Norman Chrysler is always professional and their service department is one of the best. Always a great experience. Chuck is always friendly, professional and courteous. service department is one of the best. Always a great experience. Chuck is always friendly, professional and courteous. More

Going to the dealership for service isn’t always the most enjoyable experience.. but the folks here have always been friendly and helpful. Erik always says hello to my son and gives him a fist bump! He is se enjoyable experience.. but the folks here have always been friendly and helpful. Erik always says hello to my son and gives him a fist bump! He is seriously probably one of the nicest people I’ve ever met in the service industry! More

The experience was efficient and very pleasant! My vehicle was immediately bought into the bay. My vehicle was immediately bought into the bay. More

Don't use their service department, real rip off. No trust in service advisor that's making commission off unneeded service work. I took my 1500 truck in for 60k scheduled service and was quoted $6 No trust in service advisor that's making commission off unneeded service work. I took my 1500 truck in for 60k scheduled service and was quoted $620. When I picked the truck up after service the service advisor had written up the order as if I had ordered all these fluids (t-case, brake fluid, front and rear differential, wheel alignment...) to be changed, even those that aren't recommended until 120k (Paper work stated "Customer Requests....." all this work, which I didn't.) Paper work never mentioned my request for a "60k maintenance/service". I'm not even sure if they checked basic brake pads, cabin, engine filters, etc... Left having to pay $1100+. More

They did a good job on a Saturday morning when there were a lot of people in for service on their vehicles. a lot of people in for service on their vehicles. More

The item with the rear seat was inspected and a very reasonable explanation given. Jacob Smith is great to work with. reasonable explanation given. Jacob Smith is great to work with. More