Lake Norman Chrysler Jeep Dodge Ram - Service Center

The best oil change experience I’ve ever had. Everyone was so kind and attentive. Service was quick and a nice waiting area. Everyone was so kind and attentive. Service was quick and a nice waiting area. More

Great service and communication. They were able to answer my questions and address my concerns. They were able to answer my questions and address my concerns. More

Absolutely atrocious. FOUR separate visits because of their screw ups. Was told I’d get a loaner car but didn’t get any confirmation. Not even sure if they did the oil cha FOUR separate visits because of their screw ups. Was told I’d get a loaner car but didn’t get any confirmation. Not even sure if they did the oil change. Will never be back, technicians all suck. More

Chuck was amazing to work with. He listened to our issues and contacted the warranty company for us to find out what was covered and not covered. The diagnosing and service seemed t He listened to our issues and contacted the warranty company for us to find out what was covered and not covered. The diagnosing and service seemed to be done timely despite the service department being very busy the day we were there. More

The service at Lake Norman Jeep was exceptional. I want to highly commend my service representative Devon. Having a customer representative like Devon was a major reason for my total satisfaction I want to highly commend my service representative Devon. Having a customer representative like Devon was a major reason for my total satisfaction with the service at Lake Norman Jeep. Devon was attentive to all the details of my service and is a truly outstanding member of the Lake Norman Chrysler Dodge Jeep Ram Team. Please give Devon our appreciation for his assistance and I plan to ask for hime on my next visit to the Lake Norman Jeep service center. Ann Przygocki More

I made an appointment for a diagnostic because my service engine light is on and also an oil change and tire rotation. When I got to the appointment they told me they could only do the oil change. The servi engine light is on and also an oil change and tire rotation. When I got to the appointment they told me they could only do the oil change. The service rep Erik was extremely condescending and unapologetic. I hope I never have to deal with him again. More

Service advisor was nice and engaged throughout the process. All was good. Car returned with clean exterior. process. All was good. Car returned with clean exterior. More

Service was alright and I was given a complimentary ride home and picked up when service was complete which I really did appreciate. However, I waited an hour and a half in the waiting room before I was to home and picked up when service was complete which I really did appreciate. However, I waited an hour and a half in the waiting room before I was told my service hadn't started yet and would now be an additional 2 hours. More

Jacob was very thorough with explaining and going through the service requirements for my car Extremely pleased with him and his friendly manner the service requirements for my car Extremely pleased with him and his friendly manner More