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Lake Norman Chrysler Jeep Dodge Ram - Service Center
Cornelius, NC
1,703 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center
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Verified Customer
April 02, 2023
Excellent Customer's Service and Time to Repair My Vehicle. I Have Great Performance Since The Repairs. The Follow Calls Have Been Most Welcomed. Vehicle. I Have Great Performance Since The Repairs. The Follow Calls Have Been Most Welcomed. More
by higgs66chosen
Employees Worked With
April 02, 2023
Could be faster with waiting times, it’s always a couple hours for an oil change. Other than that it’s good. Easy to make appointments and get in on the app. hours for an oil change. Other than that it’s good. Easy to make appointments and get in on the app. More
by igroom704
Employees Worked With
Sal
April 02, 2023
Expedient service and comfortable waiting area. My service advisor walked me through the costs ahead of starting the work, and pointed out other issues as they came up during inspection to ask for My service advisor walked me through the costs ahead of starting the work, and pointed out other issues as they came up during inspection to ask for permission to correct them. More
by lm
Employees Worked With
Erik Hardin
April 02, 2023
2nd visit with a concern after serving e was completed. Previous visit did not receive follow up call after the latch on my hood was not shut/locked completely and discovered hood bouncing on the highway Previous visit did not receive follow up call after the latch on my hood was not shut/locked completely and discovered hood bouncing on the highway and no where to safely pull over to fix it. This most recent visit I asked for 5 tire rotation and 4 tire was completed. I uncovered after I reviewed the bill when I got home. Service didn’t notify me nor service rep a 4 tire rotation was done. When bill was reviewed, he went over bill and said 5 tire was done i marked the rear tire to check 5 tire was completed. I had to call and ask why 5 tire was not done. Stated due to uneven tread wear, a 4 tire rotation was done. I have been doing 5 tire rotations each maintenance visit. No one ever mentioned uneven wear previously. First time a little disappointed in service. More
by noel.michele9
Employees Worked With
Ty Murrell
April 01, 2023
Usually have had a great experience but the recent experience was not up to that level. Purchased four new tires and made an appointment to have them installed, alignment performed, and oil change et experience was not up to that level. Purchased four new tires and made an appointment to have them installed, alignment performed, and oil change etc. I specifically stated that my windshield wiper fluid was out and was told that it would be refilled with the oil change and inspection etc. After 4.5 hours wait (twice as long as it should have taken) I was told that my service was complete but on checkout the advisor Dane had missed the oil change. So he had to take the truck back in to get it done. In the rush to get it completed quickly since it had been missed they didn't refill the wiper fluid (found this out later that day when I tried to use it) and most likely didn't perform the normal checks of components etc. Everyone has an off day and this will not keep me from returning in the future as normally the service is outstanding. More
by GREGALLENLKN
Employees Worked With
David Farley
April 01, 2023
Sales guys was great and got me the car i wanted but service on the other hand suck big time. They had a broken side mirror on the car and it wasn't caught in their pre check inspection before the sale. service on the other hand suck big time. They had a broken side mirror on the car and it wasn't caught in their pre check inspection before the sale. It has been a roller coaster trying to get this taken care of. At this point I have one more appointment to get it fixed and if its not fixed correctly i will be doing it myself and honestly this will be the last time i will be doing business here. Absolutely disappointed. More
by ubadav
Employees Worked With
Mike Burner, Paul Presta
April 01, 2023
Service department was fantastic. They worked my car in ahead of schedule and got me out of there fast. I felt like my service advisor went above and beyond!!! They worked my car in ahead of schedule and got me out of there fast. I felt like my service advisor went above and beyond!!! More
by EBBREMNER
Employees Worked With
April 01, 2023
The service department has been great to work with on a continued problem that happens randomly. My direct contact, Jacob has been great. As well as the service mgr. and the ladies in loaner cars. Hopefu continued problem that happens randomly. My direct contact, Jacob has been great. As well as the service mgr. and the ladies in loaner cars. Hopefully they can get to the bottom of the problem. More
by abcsteeley
