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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews
Call Service Center (704) 755-6596

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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May 18, 2023

I would highly recommend this dealership based upon the customer service experience that I received throughout, including post sales follow up. Jesse was diligent in making sure that I was a satisfied cus More

by TOBERONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Whitney Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Scott, Vu Vo
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May 18, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave a review! We look forward to working with you for years to come. Welcome to the Lake Norman family!

May 18, 2023

You need qualified mechanics and also supervision that knows how to properly supervise. I sent in feedback yesterday about complete problems! More

by calvindick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, no last
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May 18, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for any inconvenience caused. We take customer feedback seriously and following your discussion with the Service Director, Brian, we have met with our team and will be using your experience as a teaching moment going forward. We appreciate your honest feedback and sincerely apologize for the disappointment that this has caused.

May 18, 2023 -

calvindick responded

Your network person should read last page sent out for these RESPONSE. One line below large RESPOND says mailbox not monitored.......then "Please do not respond to this automated message"! I am going to press "SEND RESPONSE" Just to see if it will send

May 18, 2023

Lack of customer engagement. Simple service takes WAY too long. Maybe the new location will make things easier More

by Mch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea. He didnt really speak to me
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May 18, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for any inconvenience caused. We take customer feedback seriously and would like to address your concerns directly. Please contact our customer relations team at hsmith@lakenormanchrysler.com so we can work towards resolving the issue.

May 18, 2023

You had my Jeep for a week waiting on parts. Not good. 6 months ago when it broke down at Myrtel beach they had it for 10 weeks. Service sucked. Y’all were better. I can’t wait to sell my Jeep More

by sdhuston57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the positive review for our store and we sincerely apologize for the disappointment you have experienced while owning your Jeep with extended wait time for parts and repairs. We will forward these concerns and feedback to our Stellantis corporate team.

May 17, 2023

Jacob was very quick to help me, was friendly, and kept me updated throughout the time I was there. He explained what service was provided and asked if there was anything else he/they could do for me. More

by blue_0190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us.

May 17, 2023

Nick is the best! Short wait time, job complete as promised. Clean waiting room. Updated with progress More

by RCCHARLOTTENC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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May 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the positive review! We appreciate your support and feedback.

May 17, 2023

Had a Wrangler radio that was replaced. They also knocked out some recommended basic service. Good experience would recommend More

by cbaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us.

May 17, 2023

Mark M. is awesome, hands down one of the best salesman to ever deal with. Went above and beyond to make me happy. I will choose Mark M. at Lake Norman for More

by kmullis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Whitney Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Baker
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May 18, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Mark Mosayebi is most definitely one of the best and very loved here at Lake Norman! It was a pleasure working with you and we are happy to hear you are loving your new Jeep as well! Thank you again for your business and we look forward to working with your family and friends for years to come!

May 15, 2023

Jacob was great to work with! I had an great overall experience. In and out quick as promised. More

by jamielynnsherrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review!

May 15, 2023

Staff was great…especially Chuck. Very friendly and attentive. Only downside was that it took longer than anticipated. More

by kellysanders777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of our staff and Chuck, as well as your honesty regarding our timeliness. We will work to improve for your next visit.

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