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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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May 22, 2023

Ty Murrell is this firms best asset. His skills need to be rewarded or he will move on. More

by RUSSELL.R.SMALLEY
Recommend Dealer
Yes
Employees Worked With
Ty Murrell
May 22, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with Ty and appreciate your kind words. Your support means a lot to us.

May 22, 2023

Great service and congratulations! Was able to include my extended warranty which greatly assisted with my out of pocket expenses allowing me to get some additional services completed. More

by jclay1206
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name…Sal??
May 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with Sal over at our Commercial Center and appreciate your kind words. Your support means a lot to us.

May 21, 2023

Jacob was wonderful. I thought the method for communicating issues was highly efficient. Thank you for taking good care of my car. More

by rmwhokie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the positive review about working with Jacob! We appreciate your support and feedback.

May 21, 2023

Excellent customer service. Kept up to date on my vehicle service time and advised on time sensitive service items. More

by agserrano185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hardin
May 22, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the positive review! We appreciate your support and feedback.

May 21, 2023

Great dealership. I have bought three jeeps there. My mechanic was great. I hope to get him every time. More

by erikmilesmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Miles TEN STARS!
May 22, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with Christa and Nick and appreciate your kind words. We look forward to servicing you more in the future!

May 21, 2023

Chuck Conner is terrible. He added some services to my oil change that was like $400 and didn’t make it clear it was gonna be that expensive. My fault for signing and not chec More

by tyler.patterson35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Conner
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for any inconvenience caused. We take customer feedback seriously and would like to address your concerns directly. Please contact our Service Director, Brian Johnson at bjohnson@lakenormancommercialcenter.com or our Customer Relations Manager Hannah Smith at hsmith@lakenormanchrysler.com, so we can work towards resolving the issue.

May 21, 2023

The dealership got the vehicle in, the work done, and me back on the road in less time than predicted. Very speedy repair! More

by theomuel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with Jacob and appreciate your kind words. We look forward to working with you more in the future.

May 21, 2023

Awesome staff Dan was great took care of my Jeep and shuttled me home and pick me back up when my vehicle was ready More

by COLBYSEAN83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Whitbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Baker
May 22, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with Dan and appreciate your kind words.

May 20, 2023

Our buying experience was pleasant. The vehicle we were interested in was not on the lot. The team worked diligently to match a vehicle to our liking and exceeded our expectations. Erik More

by kipdevon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Parada, Vu Vo
Jun 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us.

May 20, 2023

This is a great dealership, with great customer service on both the sales and service side. More

by debgrashorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Jun 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled that you had a great experience with us and appreciate your kind words. Your support means a lot to us.

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