Lake Norman Chrysler Jeep Dodge Ram - Service Center

Service was fast and all the service writers were amazing. Thank you for your assistance. amazing. Thank you for your assistance. More

Happy with the customer service. Would be happy to recommend anyone buying a car to this dealership. Would be happy to recommend anyone buying a car to this dealership. More

The service department is easy to access and take care of you quickly. The staff is very friendly and exceptionally professional. Kelly greeted me outside and everything was quick and easy checking in. The p you quickly. The staff is very friendly and exceptionally professional. Kelly greeted me outside and everything was quick and easy checking in. The professionalism and work quality is unmatched More

Went in for an oil change and tire rotation. ($130). They gave me an appraisal on my truck. I was considering trading. (70k miles on a Dodge is scary). An hour later the truck wouldn't start and ($130). They gave me an appraisal on my truck. I was considering trading. (70k miles on a Dodge is scary). An hour later the truck wouldn't start and made a loud popping sound. The rear view camera wouldn't work. Called the store and they said "have it towed in and we will diagnose for $180". 180? Are you kidding me ? It was just there. Their " world class multi point inspection" didn't indicate a bad battery when they tested it, but they claim there is no way it's related. How can they know without looking at it? Bottom line went to Auto Zone for a new battery ... The old one tested dead dead dead. All better for $200. Just annoying this wasn't picked up by their inspection and immediately dismissed as unrelated. Not only will I never service there again, but I ain't buying no car or truck there either! More

Service department was very helpful. Explained what was required. Completed the work promptly and professionally. Explained what was required. Completed the work promptly and professionally. More

Kelly was very helpful and continued to follow up with on the repair. The part had to be ordered and once it came in we schedule the service. This was all done while I was traveling for work both weeks. the repair. The part had to be ordered and once it came in we schedule the service. This was all done while I was traveling for work both weeks. More

Overall, I'm very pleased with the work that is performed by the mechanics. The part was ordered, installed, and works wonderfully. The only problem I have encountered on a couple of ocassions is the discon by the mechanics. The part was ordered, installed, and works wonderfully. The only problem I have encountered on a couple of ocassions is the disconnect between the sales person taking the Jeep and relaying the information to the mechanics. For instance, I asked to have the Jeep inspected while there and they never told the people in the shop. I would like to see better communication between the front desk, the customer, and the mechanics. I don't know the service lady's name, I didn't get a card or a receipt upon pick up. More

The urgency and thoroughness of the team allowed me to get back on the road quickly. The team worked to solve the problem and looked for all ways to keep the cost at a minimum. Thanks you Chuck. get back on the road quickly. The team worked to solve the problem and looked for all ways to keep the cost at a minimum. Thanks you Chuck. More

Knowledgeable and friendly staff that provides excellent customer service. Sal did an excellent job in keeping me informed of the entire planned maintenance on my 2021 Jeep. customer service. Sal did an excellent job in keeping me informed of the entire planned maintenance on my 2021 Jeep. More

The reason for 3 stars versus 5 was the length of time it took to complete service. Oil change and alignment and it took 3 hours and I was at the service desk twice during this time to try and push it along. took to complete service. Oil change and alignment and it took 3 hours and I was at the service desk twice during this time to try and push it along. More