Lake Norman Chrysler Dodge Jeep Ram

My Dodge Ram 2014 Purchasing a new automobile is never easy, but I must say working with Mr. Mosayebi was one I will not forget. I believe Mark took my needs into consi Purchasing a new automobile is never easy, but I must say working with Mr. Mosayebi was one I will not forget. I believe Mark took my needs into consideration and did his best to make the entire experience one I am pleased with. He worked with me, meet my needs, and treated me fair. He communicated well with me before a visit, during the visit, and after the purchase. I feel good with the purchase and the process and when I am ready to make another purchase Lake Norman Dodge will be on top of my list, as well as working with Mark in the future. Thanks again! More

Customer Service Lake Norman Chrysler is an outstanding dealership. My vehicle will only be serviced by them. The moment you pull into the dealership you are warmly g Lake Norman Chrysler is an outstanding dealership. My vehicle will only be serviced by them. The moment you pull into the dealership you are warmly greeted by attentive, knowledgable staff. The service department is outstanding. I just leased a new Jeep and Maggie and Cory made the process painless while putting me in a great vehicle. More

Excellent Experience Had excellent satisfaction with our old Ram 1500 2003 - but wanted to surprise my husband with a new 2014. I reached out online to see about what it Had excellent satisfaction with our old Ram 1500 2003 - but wanted to surprise my husband with a new 2014. I reached out online to see about what it would cost. Mark Mosayebi called me immediately and discussed the basics of what I thought my husband would want and my budget. He was very patient and listened very closely to what was important. When we arrived, he met us and showed us a few trucks. He was paying close attention to what my husband really wanted without my husband really saying much. When he realized that my husband would not be happy with the trucks in my initial budget, I gave him the go ahead to find something my husband would love. Mark knew he didn't have what we wanted/needed so he said he would check online. He called us in and declared " I found his Truck!" And he did. We discussed my revised budget - there was no going back and forth like so many other dealerships - it was a very fair - actually a great price for the truck...so we bought it. Came back the next afternoon to pick it up and have been in love with it. Having fun learning about all the bells and whistles. This was a great experience. I would and have recommended this dealership and sales rep to everyone we know! More

Jeep and soft top wash service I purchased the 19.95 vehicle wash service. Mark washed my Jeep Rubicon and cleaned the soft top. It had years of tree sap on it and was very weathere I purchased the 19.95 vehicle wash service. Mark washed my Jeep Rubicon and cleaned the soft top. It had years of tree sap on it and was very weathered. He spent additional time cleaning it and it looks brand new. He definitely went beyond my expectations. I really appreciate the extra effort. Nice job. More

Great car buying experience This was definitely one of the easiest and fastest car purchases I have ever made. Mark was very responsive to my email questions and straightforward This was definitely one of the easiest and fastest car purchases I have ever made. Mark was very responsive to my email questions and straightforward with the pricing. The entire process took less than an hour due to the professionalism of all involved. Based upon my experience, I would recommend this dealer and especially Mark for your next new car purchase. More

Service- Andrew As a female, I generally avoid car service places. I tend to think I will be over charged or unsure about work done. However, Andrew approached my jee As a female, I generally avoid car service places. I tend to think I will be over charged or unsure about work done. However, Andrew approached my jeep while I was there for a car wash. He noted there was an issue with red clay stuck in side view mirror and causing residual dripping down door ( always looked dirty). This was the 4th wash and no one had noticed and that's a big deal since it was brand new!!! Since then he has helped with improvements and any service needs on both our vehicles. Andrews' excellent customer service skills and reasonable rates, keep us returning. More

Best Bargain - Low Stress Very easy purchasing experience. I submitted my request on a new vehicle and worked with Brian on a number via email. We were able to negotiate ver Very easy purchasing experience. I submitted my request on a new vehicle and worked with Brian on a number via email. We were able to negotiate very close and I made the decision to drive 100+ miles knowing I could make a deal. I did not receive 100's of phone calls like other dealers or thousands of emails. Correspondence was sufficient without being overbearing, Brian was very easy to work with. The deal they offered me was significantly better than anything I could get in my immediate area. Once at the dealership they reviewed my trade, took a test drive of the vehicle I was looking at and we settled on a number without issue. We completed the necessary paperwork and I was on my way with a new car. Brian also took time to show me all the tech features on the car, pair my phone, etc. It was a nice touch not to have to figure it all out on my own. I wish I lived near Lake Norman because I would be using their service department and other services. I will definitely keep them in mind for any future vehicle purchases. More

New car experience This was the first time I bought a car and had a great experience!!! Mark and Cory were very helpful and happy to answer any questions I had. This was the first time I bought a car and had a great experience!!! Mark and Cory were very helpful and happy to answer any questions I had. More

The Best Example of Internet Sales I would first like to say that I did not purchase a vehicle. However, it had nothing to do with the service I received from Willie Brown in the Intern I would first like to say that I did not purchase a vehicle. However, it had nothing to do with the service I received from Willie Brown in the Internet Department. I was looking at a '14 Dodge Challenger. I live in SC, and I have been looking for a new car at more dealerships and online than I can count. Willie was, by far, the best Salesman I have dealt with in a very long time. Willie and I handled everything via email. I sent him my trade information, along with my payoff, and he was able to give me an honest assessment of my situation. Willie was up-front with me regarding my situation with negative equity and the down payment needed. Because of my situation, Willie took the time to present me with a couple options, even the possibility of a new Ram Truck (much more incentives/discounts). Willie worked with me via email for over a week trying to put something together. After a lot of consideration, and several emails, we decided to wait another few months and try to put something together at that time. It was very refreshing to deal with someone that actually listened to my situation, and took the time to try to find the best possible outcome for me. Whenever you are in the market for a vehicle, I highly recommend that you give Willie Brown a call. More

New car purchase We found our new Dodge Journey on the dealership's webpage. My husband and I have very busy travel schedules with work, and Tracy worked with us repl We found our new Dodge Journey on the dealership's webpage. My husband and I have very busy travel schedules with work, and Tracy worked with us replying to our inquiries via email. He helped us plan a visit to come in and test drive, and made the entire process very easy. We definitely felt like it was a no pressure sale, and he listened to our needs. More