Lake Keowee Chrysler Dodge Jeep, LLC

We bought a brand new Pacifica 2020 with 15 miles on it (assuming those 15 miles was transportation) the entertainment just stop working,take it to service department cause the that guy name Jason told me (assuming those 15 miles was transportation) the entertainment just stop working,take it to service department cause the that guy name Jason told me "bring your Pacifica have really low mileage the entertainment should be under the warranty" ,,,,,,then he called me and said the entertainment was added after market and we can't do nothing about it,,,,,,,,,,stupid xxxx,,,,,,I'd bought brad new here on 5he dealer More

I have a 2019 Ram 1500 Limited 4WD. I was hearing a vibration when making right turns. I did a LOT of research on this issue online. The solution was Service Bulletin 08-137-21. It I was hearing a vibration when making right turns. I did a LOT of research on this issue online. The solution was Service Bulletin 08-137-21. It requires the Electric Power Steering Module (EPS) to be flashed with a software update. I provided all of my research to the service dept. They followed my research and flashed the EPS. Sometimes it helps to research the issues with your vehicle first. Not sure the dealer knew about this issue, but it just makes it faster to assist with the diagnosis. Absolutely love their service dept. More

I am posting this as an honest review of services rendered and the customer service at Lake Keowee Dodge Chrysler. Do not go to the place for service. This has been an awful experience. On Novembe rendered and the customer service at Lake Keowee Dodge Chrysler. Do not go to the place for service. This has been an awful experience. On November 18, 2021, I took my 2019 RAM Promaster to Lake Keowee for service for a rattling noise. I wasn’t having any other issues with the driveability or function of the engine, but the rattle was different, so I wanted it to be assessed. After assessing it, Jason from the service department stated that a loose flywheel was causing the noise but that they also found a “crack in the transmission” and stated it needed to be repaired. My first error was not questioning this assessment. I trusted them, and I shouldn’t have. They stated that the fix would only take 3-4 hours and be completed by the end of the day. I waited in the lobby the rest of the day, and then I was told it would not be finished until the next day. I had to find a hotel for the night and wait for them to call. Around 11:30 am on the 19th, I received a call that they were finished. I was charged $475.65 for the service. I left the shop and started my drive on a highway to Georgia. Less than 2 hours after leaving the shop, I pulled off the highway, and all of the vehicles shifted, and it sounded like I had a flat tire. I tried to put the vehicle in park on the side of the road, but it wouldn’t shift. I pulled the emergency brake and got out of the vehicle. My transmission was hanging less than 6 inches from the ground when I looked underneath! If it had happened 2 minutes earlier when I was driving on the highway, this could have been deadly. I immediately called Jason to let him know what had happened. He said that if I wanted to have it towed the 2 hours back, they would look at it. I didn’t think spending that much on a tow truck back to them was reasonable, so I had it towed to Troncalli in Cumming, Georgia. Troncalli stated that the transmission mounts broke, causing the transmission to fall out of the vehicle and the following: - Damaged engine mount - Damaged transaxle mount - Damaged transmission mount - Damaged transmission shift cable - Damaged transmission cooler lines - Damaged transmission ground strap - Damaged left front CV axle - Shorted out the battery, so it needed to be replaced - Damaged alternator - Damaged idler pulleys The cost of the damage was $5128. I also had to get hotel rooms, rental cars, and use Uber/Lyft while my vehicle was in the shop. Altogether, taking my vehicle to Lake Keowee cost $8908.32. I filed a claim with RAM Customer Care and was assigned a case manager (Barbie). Barbie claims that she wouldn’t get a hold of Lake Keowee to verify details. I tried working with Barbie until March 2022, but she stopped returning my emails, so my claim was unresolved. RAM Customer Care does not provide phone numbers or other routes for customers to continue their claim if their case manager stops responding. I called Jason, who put me in contact with Mark, the operating manager. I explained to Mark the situation and requested reimbursement from Lake Keowee directly since the damage occurred following service at their shop. I believe that a mechanic made an error, causing the transmission mounts to break. In reading other customer reviews online, similar incidents occurred when the mechanic reused one-time-use bolts, which failed. Mark passed the information on the Randy. I don’t know who Randy is, but he is the most challenging person I have ever worked with as a customer. He offered to reimburse me for the cost of the service I received at Lake Keowee. He denied that any damage was done due to their services. He stated that TRONCALLI should have to reimburse me. I explained that Troncalli fixed the damage caused by Lake Keowee. He said that there is no evidence that the transmission mount broke due to their service (even though it happened two hours after their mechanic removed the transmission from my vehicle). Randy additionally stated that he thinks that I may not have even needed my transmission serviced in the first place and that it was most likely an unnecessary service. He said that he believes I asked them to provide an unnecessary service; therefore, Lake Keowee shouldn’t have to reimburse me for anything (even though it was THEIR service center told me it was necessary). I am incredibly frustrated and disappointed in Lake Keowee and RAM Customer Care. They are not accepting responsibility for their faulty service. There is no reason a transmission should fall out of a vehicle. I believe that Lake Keowee should have to reimburse me for the repairs and associated costs. I also hope they do an after-action review and educate their mechanics on the failure. I also think that they should do some customer service training. I couldn’t locate a customer service department to call, so I suspect they don’t place any importance on taking care of their customer and accepting responsibility, safety, or leadership. Do not use this shop. If something fails, they will not help you. More

Very disappointed. If you are looking for an old school dreadful car buying experience go here. Sales manager set in office behind dark glass while the sales associate went back and forth asking questions. dreadful car buying experience go here. Sales manager set in office behind dark glass while the sales associate went back and forth asking questions. Would definitely recommend another dealer in the area. More

Recently purchased bad gas. I went straight to the Jeep dealership. The service department is outstanding! I was in and out in 24 hours. 5 stars for sure! The Service Manager Joe Roberson is fantastic as w dealership. The service department is outstanding! I was in and out in 24 hours. 5 stars for sure! The Service Manager Joe Roberson is fantastic as well as everyone else in the service department! More

Trey in finance said he was GIVING me a Mopar service deal and GIVING me a tire and wheel protection plan. I found later he charged me $1125 for the service plan and $800 for the tire plan. I specificall deal and GIVING me a tire and wheel protection plan. I found later he charged me $1125 for the service plan and $800 for the tire plan. I specifically asked if I could get my truck serviced close to home. Trey said yes. The contract says I missed bring it to his dealership which is two hours from my home. Trey also said he was giving a Mopar service plan but it was some cheap Global administrators plan. All designed to pad Treys pocket no doubt. I cannot understand why these people would want to steal a few dollars from me if they valued my return business. Steer far away from these folks, far far away. More

I will never take my jeep here again, nor would I ever recommend this place to anyone. The service is terrible, they take forever, and my car came out with more problems than it went in with. I dropped my recommend this place to anyone. The service is terrible, they take forever, and my car came out with more problems than it went in with. I dropped my car off to replace two parts, which was approximately a two day job, and it was there for 3 weeks. The communication was awful. No one ever called me with updates, I had to call and usually be told someone would call me back and never did. They don’t utilize multiple mechanics for a vehicle, but send the assigned mechanic out of town - which extended the amount of time it was there, but was never communicated. I was finally told that after 3 weeks my car would be ready for me to pick it up at 5:30, but it was not ready when I got there. After I picked my car up, the next day I found a mouse nest. Four days after I picked it up, the water pump went out. My water pump was perfectly fine when I dropped it off - I checked everything myself before bringing it in. I called the service center to speak to a manager, who swore up and down that they did not have mice in the building, but then suddenly said that there was a car there a few days ago that had mice in it. The manager said he would call me back to verify if it was my vehicle (I’m still waiting for a call) and he never even let me tell him about my water pump. DO NOT GO HERE IF YOU WANT QUICK SERVICE OR YOUR CAR TO COME BACK INTACT!!! More

Purchased a new 2021 challenger from Mr. Mark West. The entire process was very smooth and transparent. Exactly what a car buying experience should be. There was a small cosmetic issue with the car when pu entire process was very smooth and transparent. Exactly what a car buying experience should be. There was a small cosmetic issue with the car when purchased that was taken care of quickly and efficiently. I would definitely recommend this dealership as they care about their clients and go above and beyond to provide exemplary customer service. More

Oil change & rotation. Fast, efficient, and on time. This is a good dealer. The do have one issue poor phone communication. They don't answer phone in the Service dept. and put you in the on-hold loop This is a good dealer. The do have one issue poor phone communication. They don't answer phone in the Service dept. and put you in the on-hold loop... this can get frustrating.. More

I had an excellent experience at Lake Keowee Dodge. I bought a 2019 VW Jetta and I just love it. My sales-man was Sam Clucas. He was fantastic. Very kind and patient. Answered all my questions and wa bought a 2019 VW Jetta and I just love it. My sales-man was Sam Clucas. He was fantastic. Very kind and patient. Answered all my questions and was very knowledgeable about the cars I test-drove. Christian was just as wonderful with finding the best financing for me. A huge thanks to both of these guys. I really appreciate the help and care. I highly recommend this dealership if you are in the market for a vehicle. Thanks again, Telesa Weeks More