Lake Keowee Chrysler Dodge Jeep, LLC

Unfortunately not a good experience. Several cars purchased through this dealership, but I took my 2017 Grand Cherokee SRT in for brakes, oil change, and some trim repair previously recal Several cars purchased through this dealership, but I took my 2017 Grand Cherokee SRT in for brakes, oil change, and some trim repair previously recalled by Chrysler. I contacted the dealership and began the process of choosing brake options around the end of October. The then service manager was helpful in finding the options I needed. The correct parts were finally delivered and ready to be installed on November 20. There were then delays of various kinds on their end, with no communication at all. I had to call them to find out what was going on every time. On December 24, I told them I had to have the work completed as I was going out of town soon. I finally received the car on December 26, with brakes installed (along with some other rodent damage repairs incurred in the wait time for the brakes). I asked confirmation on each repair, as I had a lengthy list back in October and wanted the situation completely resolved. The service managers Nathan and Randy confirmed that the brakes had been installed, the glove compartment fixed, and the oil changed. The following day, I noticed that the glove compartment was still broken and the oil life reading was 16%. I checked the oil and there was very clearly not enough in it. Not at all. I went to the dealership and they agreed that the Jeep needed oil, which I then left with them to fix. I picked the car up that same afternoon and judging from the oil streaming down both front quarter panels, it appears that they did indeed put oil in it this time. They said the glove compartment latch issue was a defect in Chrysler's design and there was nothing to be done about it. In following up with the Chrysler Customer Care Center, the representative did not at all share this opinion and referred me to another dealership near me to resolve the issue. I am done with this dealership, but the Care Center representative felt it appropriate to escalate the situation to a dealership complaint. They're all very polite and courteous people at Lake Keowee, but they clearly have some issues to work out in terms of service. I expected much more from an SRT-certified service department. More

Excellent Easy purchase it just took a while to to get done love the truck I will purchase another one next time a lake keowee dodge Easy purchase it just took a while to to get done love the truck I will purchase another one next time a lake keowee dodge More

A positive experience We had a 2016 Grand Caravan that the transmission went out in. In spite of that we got a a good price on the trade in because we bought it from them . We had a 2016 Grand Caravan that the transmission went out in. In spite of that we got a a good price on the trade in because we bought it from them . They gave us a good deal on a new Pacifica. They really went out of their way to leave us with a positive experience. So as to keep their customer More

Fantastic experience! Repeat Ram customer for service on 2006 Ram 2500 Cummins. Worked with Nathan on most recent visit. Excellent communication and follow up. Delivered ou Repeat Ram customer for service on 2006 Ram 2500 Cummins. Worked with Nathan on most recent visit. Excellent communication and follow up. Delivered our Ram back one day early and spot on with estimate. Ask for Nat and thank me later. More

Motorhome Everyone that we came in contact with was very friendly. Colyn, our sales person, was very helpful. Even though they are not an RV dealership he was k Everyone that we came in contact with was very friendly. Colyn, our sales person, was very helpful. Even though they are not an RV dealership he was knowledgeable of the motorhome and found out many things for us if he did not know. They did what they said they would do. More

Over the years I have sat in a dealerships many times, but this has been hands down the best experience I've ever had. Everyone was extremely nice and not one time was anyone pushy. They went out of their but this has been hands down the best experience I've ever had. Everyone was extremely nice and not one time was anyone pushy. They went out of their way to have the exact car my wife and I wanted brought to the dealership from one of their sister dealerships. I will definitely be back. More

Easy as pie. My daughter is in the US Navy and stationed in Cali. She found a car online and James Holden, made the deal easy as pie. She will be home in a few day My daughter is in the US Navy and stationed in Cali. She found a car online and James Holden, made the deal easy as pie. She will be home in a few days and I am getting her car today. Thanks James! More

Well done Everything was done as requested except for the price.could have been done more quickly but I watched TV so time was not really an issue Everything was done as requested except for the price.could have been done more quickly but I watched TV so time was not really an issue More

Water in the cab Brought me 2015 ram 2500 in for water in the cab, ram has an ongoing problem with this at the 3rd brake light for many years now. It was addressed aft Brought me 2015 ram 2500 in for water in the cab, ram has an ongoing problem with this at the 3rd brake light for many years now. It was addressed after I got the truck in 2016 and now it’s happening again. My sorry extended warranty will not cover it They charged me $133. To check it. Not happy with lake Keowee ram More

Chrysler update was the longest...failed 5 times Comfortable service waiting area. Kept me in formed on the progress. Chrysler's update was terrible. Took 3 plus hours & still did not update until ne Comfortable service waiting area. Kept me in formed on the progress. Chrysler's update was terrible. Took 3 plus hours & still did not update until next day. Ashley was grest. More