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Lake Ford - Service Center

Milwaukee, WI

4.2
1,888 Reviews
Call Service Center (414) 281-6100

1,888 Reviews of Lake Ford - Service Center

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May 17, 2023

I had a great overall experienced with sales and service. The service dept was very timely. More

by toddern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.J. Pucel
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May 17, 2023

Craig was very friendly. The work was very proficient and I love all the beverages available while waiting great service. More

by bswieciak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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May 16, 2023

I didn't like the idea I had to wait 2 weeks just for parts and you don't have loaners so I had to rent a car so it was a very costly bill ,Hiller Ford has you beat, there. Otherwise I was satisfied with More

by brian.ziarnowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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May 16, 2023

Todo muy bien con Allyson, super amable. Solo creo que deberían de estar al tanto con los clientes en como va la reparación del vehículo. Yo nunca obtuve ninguna llamada del dealer dejándome More

by denisdiaz1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson Gritzuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023

Thank you for taking care of the issues with our keyless entry and syncing our Escape to the FordPass App. More

by jcota40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Teitelbaum
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May 12, 2023

I bought a car October 29, 2022. I have had the car in for service 4 times already, it still is not fixed properly More

by Tommyt69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie in Service Department , Craig Prochaska
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Jun 12, 2023 -

Lake Ford responded

Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the unresolved issues you have been experiencing with your vehicle. We understand how important it is to have your car fixed properly and to ensure that it meets your expectations. We sincerely apologize for any inconvenience caused by the need for multiple service visits. This is not indicative of the level of quality and reliability we strive to provide to our valued customers. To address your concerns and ensure a satisfactory resolution, we would like to request more specific details about the issues you have been facing. Please provide us with information such as the nature of the problems, the service performed, and any relevant documentation. This will enable us to investigate the matter thoroughly and determine the best course of action to rectify the situation. We are committed to providing exceptional customer service and resolving any outstanding issues with your vehicle promptly. Please contact our store manager directly at 414-817-3117 to schedule a follow-up appointment, ensuring that we allocate enough time to thoroughly assess and address your concerns. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work towards a resolution. We value your feedback and look forward to the opportunity to improve your overall ownership experience. Thank you for bringing these concerns to our attention, and we will do everything we can to rectify the situation to your satisfaction

May 11, 2023

Craig forced me to butyl a battery for my vehicle when my old battery is working just fine. He had a rude attitude when I didnt want to buy the battery. Shady car sell men BS. I love ford but I don't want More

by Andre Britton
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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May 11, 2023

Took care of my recall without a problem. They were friendly and helpful at time of service More

by Judyliebl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum
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May 10, 2023

The service was great. I would recommend lake Ford to anyone for good service. and fair pricing More

by trodney4665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Brian Teitelbaum
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May 09, 2023

Always great service! Craig was very helpful and kept me informed on my vehicles progress! More

by gvillarreal122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
Report | Print
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