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Lake Ford - Service Center

Milwaukee, WI

4.2
1,972 Reviews

1,972 Reviews of Lake Ford - Service Center

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December 06, 2024

Lake Ford did a great job. Their customer service and quick response was so appreciated. More

by Dominique Carranza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

I was told that the tire change would take 1 1/2 hours. It took 6 1/2 hours. Rediculous waste of time More

by revinkevin24x7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Bramel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Lake Ford responded

We sincerely apologize for the delay in servicing your vehicle. We understand how frustrating it can be to wait much longer than expected, and this is not the level of service we aim to provide. Sometimes unforeseen circumstances, such as unexpected complications or high service volume, can extend repair times, but we should have communicated better to keep you informed throughout the process. Thank you for bringing this to our attention, we are committed to improving.

December 04, 2024

Foot fill expectancies. Found the problem and fixed it. Had to bring it a second time for a leak. got fixed as well and every thing looks good till now. The car was not was More

by brendau78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2024

Good communication. I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure wh More

by chamberlainrob13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

Excelente, ayuda y atención al cliente . Me ayudaron demasiado gracias a omar y a Rodrigo thanks More

by Jmina5450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

Micah was very pleasant to work with, he kept me up to date on my repair progress as well as answering all my questions. More

by Wtageson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

The dealer uphold their part of fixing our trucks and very well employees we enjoyed specking with them. More

by Brendan78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

Two and a half hours for an oil change and tire rotation is unacceptable. Then being told 10 more minutes that turns into 35. Also $48 for wiper blades when website says $24. That one is on me for not askin More

by drram54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

Provided service quickly. However didn’t give me any details of what was done. Helpful to know what was done with some visuals More

by Sgmnuzvid
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Allyson was very knowledgeable and helpful. Also very friendly, I would definitely recommend to friends and family. More

by Bmahsem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson Gritzuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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