Lake Ford - Service Center

The vibe I got from the dealership and service advisor was dishonest. I felt they were just looking to rip me off and over charge me for services . was dishonest. I felt they were just looking to rip me off and over charge me for services . More

Micah and the mechanic tried to upsell me to perform work on my car that was not needed. They said I needed a new battery and it was a month old, clearly marked. Battery was checked by two places. I will N on my car that was not needed. They said I needed a new battery and it was a month old, clearly marked. Battery was checked by two places. I will NEVER come here again. I came to this dealership because we are looking for a reputable place to maintain our cars and purchase a new vehicle. We try to buy American cars and can’t get a reputable dealer to maintain the car. I hope there will be no retaliation to this review. You all have my information. Delete all my information from your system. More

I came to Lake Ford to get my Ford checked because I have car problems, and I thought that Ford technicians could easily solve my problem. I explained to Micah my car problems and requested to please have my car problems, and I thought that Ford technicians could easily solve my problem. I explained to Micah my car problems and requested to please have my vehicle fully checked and/or run a diagnostic test. Not only did I have to call later that same day to check the status of my vehicle, but my Ford was not fully checked. According to them, since my car does not have a check engine light that means my car runs fine. The only reason why I left the remaining stars 2 is because I was not charged for the test drive (thankfully) and the person who dropped me off home was kind. That same day I decided to become a Ford technician myself and performed a multi-point inspection and found that my catalytic converter has a hole which is causing loss of engine power and poor fuel economy. More

Fixed error code in timely manner. Had valet drop off and the invoice said they did a courtesy wash. No was was ever done Had valet drop off and the invoice said they did a courtesy wash. No was was ever done More

Excellent, informative, time spent with Lucas on a problem with Bluetooth for which there is presently no solution available. Look forward to hearing more as it becomes available. problem with Bluetooth for which there is presently no solution available. Look forward to hearing more as it becomes available. More

Service was smooth and fast with the skill and help of the techs and employees. Took about 15-25 minutes. the techs and employees. Took about 15-25 minutes. More

Best customer service/dealership in town. Fixed the vehicle when promised and clearly informed me about future items that are not needed to be fixed now but maybe on the next visit. Fixed the vehicle when promised and clearly informed me about future items that are not needed to be fixed now but maybe on the next visit. More

The only issue i had is this was a maintenance visit and vehicle was gone 8 hours. Otherwise all ess well. vehicle was gone 8 hours. Otherwise all ess well. More

Appreciate the option to have my vehicle picked up and returned for an oil change. Much more convenient than waiting at your facility. returned for an oil change. Much more convenient than waiting at your facility. More