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Lake Ford - Service Center

Milwaukee, WI

4.2
1,972 Reviews

1,972 Reviews of Lake Ford - Service Center

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December 10, 2024

friendly and helpful workers. waiting area was clean and quiet. car service went well and was timely. More

by megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Excelente servicio desde el primer dia que visite el lugar, lo recomiendo a el 100% More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Fantastic service department communicates well and concisely. Worked to fix my car quickly and made the overall experience enjoyable. They keep my car running smooth and they listen and deal with an More

by johnautz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

Easy to work with the team, great communication, and a job well done. Quality service More

by Tkral93
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Edwards
December 09, 2024

Great service. My service advisor was punctual and understood the problem I was having with my vehicle More

by gellerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ellerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

It was great that they picked up my car and dropped it off and not only that but they gave her a car wash More

by Maday Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Not impressed. My new PHEV escape is not going up to the initial 44 miles range. The EV baterry was drained and now it only recharges to about 22 mile range. I was More

by cnmjcleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Lake Ford responded

We’re truly sorry to hear about your experience with your Escape and the concerns you’ve had with our service department. We understand how frustrating it must be to face issues with a new vehicle and not feel satisfied with the explanation provided. Regarding the diagnosis fee, we’d be happy to review this with you and ensure everything was handled properly. Customer satisfaction is very important to us, and we’d like the opportunity to address your concerns and work toward a resolution. Please reach out to us directly at 414-281-6100, and we’ll do our best to assist you further. We value your feedback and hope to regain your trust.

December 07, 2024

Everyone in the dealership was very nice and pleasant to work with. I also like your waiting room for when you’re having service done. It’s spread out and you’re not sitting on top of everybody. More

by kurtgalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
December 06, 2024

The cars are good but the service area is horrible. I've read many bad reviews More

by masterjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Lake Ford responded

Thank you for your feedback. We’re sorry to hear that your visit wasn’t what you hoped, we are proud of the many positive reviews we’ve received from other guests who have appreciated our service and facilities. We’re committed to continuously improving, and we’d love the chance to address your concerns directly. Please don’t hesitate to reach out to us at 414-281-6100. Thank you for giving us the opportunity to grow and serve you better.

December 06, 2024

Rep was nice and kept us in the loop. We bought the aftermarket warranty when we purchased the f150. Thank God we did. Our f150 had 12000.00 of repair.. repaira were made in a timely More

by ilovedave55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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