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1,997 Reviews of Lake Ford - Service Center
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December 26, 2024
Service was great, my car was picked up/returned to my work location and everyone was courteous. work location and everyone was courteous. More
by marisol.ramos
Verified CustomerEmployees Worked With
December 24, 2024
The service manager was rude, belligerent, and microaggressive. She was not going to do service on my vehicle including a recall. Anthony became very defensive after I questioned him about fees I microaggressive. She was not going to do service on my vehicle including a recall. Anthony became very defensive after I questioned him about fees I would incur on the service of my leased F150. I ended up paying over $300. I did elevate my concerns to the general manager, who was compassionate and professional. I sincerely thank him. After having over 4 or 5 F150 trucks, this truck is not of the quality of my previous trucks. Even though maintenance was done on this truck, it still doesn’t drive correctly. This truck has been a tremendous disappointment. WE have been loyal Ford vehicles owners for decades; it sad the same loyalty is not reciprocated to your customers. More
by Rev. Martinelli
December 24, 2024
Took a week to get my car fixed. The cost was very expensive and then I was charged 3% for using my credit card. The cost was very expensive and then I was charged 3% for using my credit card. More
by KNADOLSKI62Y
Employees Worked With
December 23, 2024
I recently left a not so good review. I am taking it down because I decided to contact them and talk about my concerns. They are now working with me and helping me get my truck back to w I am taking it down because I decided to contact them and talk about my concerns. They are now working with me and helping me get my truck back to where it needs to be. I appreciate the communication and the time taken to help me feel much better about what was going on. More
by Koscielakb
December 23, 2024
Car in for full service oil change: How can tire pressures be 35 35 34 & 33 as I drove away? Was promised e-mail receipt: 4 days later I still don’t have it. Lucas was pleasant, simply not thorough pressures be 35 35 34 & 33 as I drove away? Was promised e-mail receipt: 4 days later I still don’t have it. Lucas was pleasant, simply not thorough with follow-up. More
by A M K
Employees Worked With
December 23, 2024
Very nice and very good job on the job you did and the way you handled it way you handled it More
by scottebelongia
December 21, 2024
Luis was so caring and professional. He made sure all our needs were taken care of and made room for my oil change which was not scheduled but we brought it in with my hubbies truck hop He made sure all our needs were taken care of and made room for my oil change which was not scheduled but we brought it in with my hubbies truck hoping it could be also done. More
by kathiroberts56
Employees Worked With
December 21, 2024
Very thorough and clear discussion. I appreciated the frank and clear explanation of the status of the problem with the software. I look forward to the anticipated solution. I appreciated the frank and clear explanation of the status of the problem with the software. I look forward to the anticipated solution. More
by lee48
December 21, 2024
The waiting room was comfortable and clean. I wish the service was a bit faster. I wish the service was a bit faster. More
by tfskms
December 19, 2024
They took excellent care of me, and my truck, I am very appreciative to have been able to work with lake ford appreciative to have been able to work with lake ford More
by Teddy
Employees Worked With
