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Lake Ford - Service Center

Milwaukee, WI

4.2
1,997 Reviews

1,997 Reviews of Lake Ford - Service Center

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January 15, 2025

Respectful and efficient. My special requests were adhered to as I had requested and completed in a timely manner. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Terrible experience. Worst dealership ever. Then I got told not to never bring my car back after I paid to get it fixed 👎 they don't respect their warranties More

by deeboiimoore436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Lake Ford responded

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating it can be when things don’t go as planned. We want to clarify that we value every customer and aim to provide the best possible service. In rare cases, the only time we would suggest a guest not return is if there has been disrespect toward our staff or a breakdown in mutual respect. It’s important to us that all customers feel heard and treated with courtesy, and we work hard to maintain a professional environment for both our team and guests.

January 10, 2025

The vibe I got from the dealership and service advisor was dishonest. I felt they were just looking to rip me off and over charge me for services . More

by Chillywilly2890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Proano
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Micah and the mechanic tried to upsell me to perform work on my car that was not needed. They said I needed a new battery and it was a month old, clearly marked. Battery was checked by two places. I will N More

by mpen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Fixed error code in timely manner. Had valet drop off and the invoice said they did a courtesy wash. No was was ever done More

by Aschwebke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Baumann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Meiselwitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Excellent, informative, time spent with Lucas on a problem with Bluetooth for which there is presently no solution available. Look forward to hearing more as it becomes available. More

by lee48
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guillermo Sanchez Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

The service was done promptly. Everything was. checked over. The employees were friendly and helpful. More

by khoward68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Micah took care of everything quickly, even offered a ride (even though this was a small tire repair). I appreciate the quality service your location provides every time I visit. More

by RogerH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Service was smooth and fast with the skill and help of the techs and employees. Took about 15-25 minutes. More

by Cungcem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Sorensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Best customer service/dealership in town. Fixed the vehicle when promised and clearly informed me about future items that are not needed to be fixed now but maybe on the next visit. More

by wjd442008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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