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Lake Ford - Service Center

Milwaukee, WI

4.3
2,025 Reviews
Call Service Center (414) 281-6100

2,025 Reviews of Lake Ford - Service Center

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February 21, 2025

Great service at Lake Ford, very clean. I would definitely bring my vehicle back for service. More

by dgms97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 20, 2025

I am relieved Lake Ford finally stepped up and fixed my vehicles issue. However, I am hesitant to take my car back for further repairs. More

by mariaggr78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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February 17, 2025

Excellent service Excellent fast service people car was taking car as fast as they said More

by elperron21
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Sorensen
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February 16, 2025

Lucas is a nice service advisor better then who i delta with previously. Still lacking some communication in regards to car being serviced and never received a call on a rental. Before picking up my car a More

by mariaggr78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Sorensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Lake Ford responded

We’re sorry to hear that your experience with us did not meet your expectations. We always strive to provide accurate diagnostics and fair pricing, and we regret that you were not satisfied with our service. We understand how important it is to have transportation while your vehicle is being serviced. We do offer complimentary loaner vehicles, but since our fleet is limited, they are not always available. We apologize if this caused any inconvenience. If you would like to discuss your concerns further, we’d be happy to review your situation and see how we can assist you. Please feel free to reach out to us at 414-281-6100. We appreciate your feedback and the opportunity to improve.

February 14, 2025

Excellent service. Accurate and timely. Thank you for great service provided. I would and will use Lake Ford again. More

by merlin-wizard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson Gritzuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 12, 2025

The team at Lake Ford does a great job from front to back. Keep up the amazing work More

by khaselow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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February 10, 2025

It was good for speed and letting me know when it was done but I wish they did not go though text to approve things to get done More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

They came to pick up the car and had the work done and the car back before I got off of work More

by bigleggs456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 10, 2025

Luis was the first person that ever asked me if I wanted to use my loyalty money. I totally forgot it existed. Not sure if it a regular thing, the technician did not top off my coolant. My son looked it up More

by BAMZ
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Hernandez
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February 09, 2025

Terrible service and manager of service dept. She was beyond rude n I have called BBB AND FORD HEADQUARTERS to help me deal with the situation More

by Tinamerierothe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Lake Ford responded

We’re sorry to hear about your experience and that you felt our service did not meet your expectations. We always strive to provide excellent customer service, and we regret that you had a negative interaction. Since you’ve reached out to the BBB and Ford, our resolution team will be working with you through the BBB and Ford processes to address your concerns. We appreciate your feedback and the opportunity to work toward a resolution.

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