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Lake Ford - Service Center

Milwaukee, WI

4.2
1,888 Reviews
Call Service Center (414) 281-6100

1,888 Reviews of Lake Ford - Service Center

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July 07, 2023

They missed the lug nuts swelling, didn't seem to want to do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire iro More

by jonathon.haak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Teitelbaum
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Jul 31, 2023 -

Lake Ford responded

Thank you for sharing your concerns with us. We apologize for the inconvenience and frustration you experienced during your visit with us. Your feedback is crucial to our continuous improvement, and we take your comments seriously. It is disheartening to hear that we missed the issue with your lug nuts and did not meet your expectations regarding the brake service. We understand the importance of thorough inspections and transparent communication when it comes to vehicle maintenance, and we regret that we fell short in this regard. The fact that your lug nuts were so difficult to remove is concerning, and we apologize for the inconvenience and the damage it caused to your tire irons. We should have addressed this issue promptly and taken extra care to resolve it to your satisfaction. Your safety and satisfaction are our top priorities, and we take full responsibility for not meeting these standards during your visit. We want to make things right and regain your trust. We are committed to addressing the issues you faced and ensuring that your future experiences with us are positive and hassle-free. If you are willing, we would like the opportunity to discuss your concerns further and find a resolution that meets your satisfaction. Please feel free to contact our service manager at 414-817-3125 and we will be more than happy to assist you. Once again, we apologize for the inconvenience and disappointment you've experienced. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.

July 02, 2023

Great dealership. Absolutely the best in Milwaukee. Doing business with them for many years. Thank you guys More

by Hussein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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June 30, 2023

Pricing is fair and clear up front. Service took a little longer than expected, but was done right! More

by Beansworld76
Recommend Dealer
Yes
Employees Worked With
Antonio olivas
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June 29, 2023

Did not address my request to complete the recall but the oil change experience was fine More

by raes28
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Craig Prochaska
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June 28, 2023

I felt like they weren't being truthful with me. First my truck won't be ready for months. Then they ask me to trade it in instead of fixing it. After a couple days I finally said no to all offers a More

by Gloria
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 27, 2023

Courteous availability and quick Not booked up unti August Fast reliable comfortable atmosphere easy access More

by jdickerson616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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June 26, 2023

I like lake Ford because the service is good and the health is very friendly. I always have a good experience. More

by khoward68
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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June 26, 2023

Lake Ford did an awesome job! ! The wait was not long, they were done by their estimated time. More

by myangel5948
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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June 26, 2023

They were very professional in accessing my vehicle and informing me about issues I needed to address. This made for a successful trip out west without any problems. More

by Thomas
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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June 25, 2023

My last two experiences were completely different, the first one my car wasn’t completed in the time estimated, the second time it was done much faster than I expected. Overall I’m satisfied with my servi More

by jolessing
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
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