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Lake Ford - Service Center

Milwaukee, WI

4.2
1,945 Reviews

1,945 Reviews of Lake Ford - Service Center

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December 11, 2024

Kept me updated on trying to find the problem, good communication , I didn't have to call them. More

by milwvibrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

Luis had great communication and the valet drivers are always very kind! I had a great experience at Lake Ford. More

by tayberman23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

Excellent service, done when the service manager said it would be and finished right the first time…. More

by thomassund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Fantastic service department communicates well and concisely. Worked to fix my car quickly and made the overall experience enjoyable. They keep my car running smooth and they listen and deal with an More

by johnautz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

friendly and helpful workers. waiting area was clean and quiet. car service went well and was timely. More

by megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Excelente servicio desde el primer dia que visite el lugar, lo recomiendo a el 100% More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

Easy to work with the team, great communication, and a job well done. Quality service More

by Tkral93
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Edwards
December 09, 2024

It was great that they picked up my car and dropped it off and not only that but they gave her a car wash More

by Maday Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

Great service. My service advisor was punctual and understood the problem I was having with my vehicle More

by gellerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ellerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Not impressed. My new PHEV escape is not going up to the initial 44 miles range. The EV baterry was drained and now it only recharges to about 22 mile range. I was More

by cnmjcleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Lake Ford responded

We’re truly sorry to hear about your experience with your Escape and the concerns you’ve had with our service department. We understand how frustrating it must be to face issues with a new vehicle and not feel satisfied with the explanation provided. Regarding the diagnosis fee, we’d be happy to review this with you and ensure everything was handled properly. Customer satisfaction is very important to us, and we’d like the opportunity to address your concerns and work toward a resolution. Please reach out to us directly at 414-281-6100, and we’ll do our best to assist you further. We value your feedback and hope to regain your trust.

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