Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,887 Reviews of Lake Ford - Service Center
Sort by
July 14, 2023
I came in for an oil change service. The service writer was prompt, polite and was concise on the amount of time needed and quoted an accurate service estimate. The service writer was prompt, polite and was concise on the amount of time needed and quoted an accurate service estimate. More
by Woody Jarvis
Verified CustomerEmployees Worked With
July 13, 2023
A friendly, service writer greeted me, and accommodated an oil change service in a time frame and price range that was all disclosed at the time I stopped in. Everything was done as requested including a s an oil change service in a time frame and price range that was all disclosed at the time I stopped in. Everything was done as requested including a safety check / list . More
by Woody Jarvis
July 12, 2023
I previously had a bad experience at Lake Ford but I needed an oil change and they were able to get me in the same day. When I was first greeted when dropping off my car, it appeared that I seemed to be needed an oil change and they were able to get me in the same day. When I was first greeted when dropping off my car, it appeared that I seemed to be an inconvenience that day. I stayed at the dealership while my car was being serviced and usually when something comes up that may need additional attention the person that checked me in would come talk to me. That did not happen. I got a call from the service tech to my phone which was extremely odd. I then got a text that my car was completed and I waited 10 minutes before I walked back up to the service desk to ask about my car. I was told that "I was just coming to get you but I had to make a call" while he was still on the phone and two other desks were open. He also was helping another person at the same time. I understand being busy, but please tell me what is going on with my vehicle in person and treat me with kindness. I was told a year ago when some other situations occurred that they were just changing over to electronic systems and the employees needed some time to adapt. If this is still happening a year later where it doesn't appear their customers are important, I don't believe it is just getting used to new systems. More
by tiffanyheinzen
Employees Worked With
Brian Teitelbaum
July 12, 2023
Brian has worked with our staff on many occasions on all the needs for all of our vehicles. We think very highly of him and all the staff he has trained works diligently and very well on his behalf. T the needs for all of our vehicles. We think very highly of him and all the staff he has trained works diligently and very well on his behalf. Thank yo More
by Atomblin
Employees Worked With
Brian Teitelbaum
July 12, 2023
Fast courteous and professional service Timely and accurate projection of completion of service. Will recommend to friends accurate projection of completion of service. Will recommend to friends More
by Cindyinmilwaukee
July 12, 2023
I think they have been very good, however lately I have felt rushed and that I’m only going to get the bare minimum of service. I believe each time that this could improve though. There are several great felt rushed and that I’m only going to get the bare minimum of service. I believe each time that this could improve though. There are several great employees. More
by chall3n
July 10, 2023
I never received the phone call I asked before the repairs were completed. Also, I question whether the alignment was even performed. After paying for and picking up the car, I told the service adviso repairs were completed. Also, I question whether the alignment was even performed. After paying for and picking up the car, I told the service advisor it was still driving the same and asked him for the before and after settings report, to which the advisor said “they threw it away” leaving me with no way to be sure the alignment was even performed. I am unhappy with the service I received during this visit and will be contacting the department to discuss further. More
by dclarkwis
Employees Worked With
July 09, 2023
Micha and Jessica are excellent to work with and have been doing so since I purchased in 2016. been doing so since I purchased in 2016. More
by CC
July 07, 2023
They missed the lug nuts swelling, didn't seem to want to do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire iro do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire irons. I asked them to take them off by hand but did so with their impact wrench and told me there was nothing wrong. They did however replace the lugs in lieu of tire irons breaking. Though couldn't tell me the brand and said they'd follow up the next day with info but never got a call back. Not sure I'll trust taking my car back as I've wasted far too much of my time dealing with this oversight/ mistake. More
by jonathon.haak
