Back

Lake Ford - Service Center

Milwaukee, WI

4.3
2,022 Reviews

2,022 Reviews of Lake Ford - Service Center

Sort by
March 22, 2025

The dealership is neat and clean. More important to me are the people. Jesse is great. Luis is the best person I have dealt with over many years. He did not try to sell me anythin More

by robin43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Replaced water pump but had to bring car back 2 times to repair and miss work More

by timbirkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Sorensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Lake Ford responded

We’re sorry to hear about your experience and the inconvenience it caused. We understand how frustrating it is to make multiple trips and miss work. We value your time and appreciate you bringing this to our attention so we can do better. Thank you for your feedback, we hope to improve your experience in the future.

March 14, 2025

Was very kind and listened to all of our concerns. Gave us a car to use as they tried to find the exact problem. Did a great job and we were on our way. Thanks Lake Ford More

by mandlileggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Everyone was nice especially Luis. The place is well kept and clean. The free coffee and other beverages helps with the wait. More

by elizac2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

Always great customer service, respect for customers, Patient, accommodating all round great team working to make sure the customers are satisfied ❤️❤️❤️ More

by leanonme25320853208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

After speaking with the manager Ms. Jesse, I am satisfied and believe things were rectified fairly, the only concern I had was the miscommunication from the gentleman that corresponded More

by bzeier
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MS. Jesse
March 05, 2025

Everyone was helpful and friendly. The work was done in a reasonable amount of time. More

by khoward68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

Easy to make a appointment,the personal very professional they answer all my questions and the service was fast More

by alexcapimartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

The dealership was Very clean and well put together they were very fast and explained everything that was needed to be done on the vehicle More

by laquviniafalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

I had to wait more than 2 hours for just a oil change and a tire rotation, unacceptable! Other than that the service was good, and the price was reduced for the inconvenience. More

by jn722644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.