Lake Ford - Service Center

Brad was very friendly and was right there when I pulled in. He explained what they would do service wise, he also checked in with me in the waiting area to give me update. I didn't feel forgotten. Walked m in. He explained what they would do service wise, he also checked in with me in the waiting area to give me update. I didn't feel forgotten. Walked me to the areas I needed to go instead of just pointing. Thank You! More

I went in for an oil change. I was in and out in under an hour. I had no complications whatsoever. Peter was friendly and professional. hour. I had no complications whatsoever. Peter was friendly and professional. More

All I want from an auto dealer and its service department is honesty and straight talk. Sadly, that is rare. Peter Lewis at Braeger Ford has given me both on the several occasions that I have dealt with hi is honesty and straight talk. Sadly, that is rare. Peter Lewis at Braeger Ford has given me both on the several occasions that I have dealt with him. That alone puts him and therefore Braeger Ford way ahead of the pack. Add to that tthe fact that every person in that building has shown me and my wife the respect of not making us wait, answering our questions forthrightly and getting the work done on time, sometimes on very short notice. More

I have been in the service center three times since purchasing a 2012 Focus at the beginning of November and they have been nothing but fantastic. The first time was for a scheduled check up after havi purchasing a 2012 Focus at the beginning of November and they have been nothing but fantastic. The first time was for a scheduled check up after having the car for a month - everything went great EXCEPT my salesman hadn't ordered my replacement key - sales dropped the ball but Peter took it on himself to make sure the key got ordered. The second time I was in was to replace my windshield that had cracked. When I bought the car there was a chip in the windshield that my salesman said was "no big deal", but he promised to get it taken care of when I kept asking him about it - but he never did. When I arrived to have the windshield replaced and sales had, yet again, failed to do their part (they needed to do some internal paperwork because it wasn't something I was being billed for) but Peter stepped up and made sure my car got the new windshield. The third time I was in was last week after my battery died. Since I had owned the car for less than 3 months (and the car is only 2 1/2 years old), Jessie replaced my battery free of charge. Everyone I have dealt with in the Service Department at Braeger has been great - always friendly (even when I really wasn't). I will gladly bring my car back (which hopefully won't be for a very, very long time). More

I was very pleased with my first experience at Braeger Ford. Peter was very friendly and helpful with any questions I had. I will be scheduling any future maintence work at this location. Ford. Peter was very friendly and helpful with any questions I had. I will be scheduling any future maintence work at this location. More

Everyone did a great job!! From when I called in for my appointment for my oil change until I received my keys back. It was don't very quickly!! appointment for my oil change until I received my keys back. It was don't very quickly!! More

I continue to go to Braeger Ford because of Jessie. She makes me feel comfortable and I know I can trust her decision. Being a woman I am glad to have another woman so knowlegable in the automotive field. makes me feel comfortable and I know I can trust her decision. Being a woman I am glad to have another woman so knowlegable in the automotive field. If she left Braeger, I would probably follow her to her new location. More

Looking for an oil change and emissions test, on a 2000 Ford explorer I came to Braeger Ford. I was greeted at the service station by a mechanic who took me to see a service rep. The rep he took me to did Ford explorer I came to Braeger Ford. I was greeted at the service station by a mechanic who took me to see a service rep. The rep he took me to did not ask me how she could help or what i needed. She simply said "hi" and stared at me with a look of indifference. I told her that i was interested in getting an oil change and an emissions test. She asked "do you have an appointment," I replied "No." She then told me they could not do the oil change, but could do the emissions test. She then asked for the emissions paper from the WI DOT which I did not have (my mistake) When I told her i did not have it she rudely told me I needed it. I intended to reply that at a different dealer we did not need the paper from the DOT, but before I could finish she cut me off, and VERY RUDELY told me that they could not help me. I tried to have her hear my point twice, but both times was cut off. I asked to speak to the service manger, and she condescendingly told me she was the service manager. VERY RUDE and UNFRIENDLY I rated your service as "very bad" because the service manager Jessie Jablonowski was extremely rude when I tried to access some services that Braeger Ford offers. More