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1,893 Reviews of Lake Ford - Service Center
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April 04, 2013
Looking for an oil change and emissions test, on a 2000 Ford explorer I came to Braeger Ford. I was greeted at the service station by a mechanic who took me to see a service rep. The rep he took me to did Ford explorer I came to Braeger Ford. I was greeted at the service station by a mechanic who took me to see a service rep. The rep he took me to did not ask me how she could help or what i needed. She simply said "hi" and stared at me with a look of indifference. I told her that i was interested in getting an oil change and an emissions test. She asked "do you have an appointment," I replied "No." She then told me they could not do the oil change, but could do the emissions test. She then asked for the emissions paper from the WI DOT which I did not have (my mistake) When I told her i did not have it she rudely told me I needed it. I intended to reply that at a different dealer we did not need the paper from the DOT, but before I could finish she cut me off, and VERY RUDELY told me that they could not help me. I tried to have her hear my point twice, but both times was cut off. I asked to speak to the service manger, and she condescendingly told me she was the service manager. VERY RUDE and UNFRIENDLY I rated your service as "very bad" because the service manager Jessie Jablonowski was extremely rude when I tried to access some services that Braeger Ford offers. More
by abgarcia
January 15, 2013
I purchased a new 2011 F-150 that listed for over $47,000. in November of 2011. This past October I noticed that a relatively minor plastic end cap was missing from the running board. I immediately $47,000. in November of 2011. This past October I noticed that a relatively minor plastic end cap was missing from the running board. I immediately went to the service department with the intention of simply buying the part as I keep my vehicles in very good condition. Because the truck had only about 20K miles on it at that time it might be covered under warranty. The service manager took pictures of the running board and e-mailed them to some unknown entity. She then told me that Ford would not replace the end cap because somebody made the decision that my truck must have suffered some impact to lose a plastic part. This decision was based on a photo that clearly shows no damage! After complaining about getting a run-around from the service department and Ford Motor Customer relations they decided they would, after all, replace the small end cap at their cost. At their direction, I made repeated trips back to the dealer to get the part installed but they kept telling me that "the wrong part came in and they would have to re-order". I even offered to install it myself with the Ford plastic pop-rivets but they said they must do it to not void the warranty. Then, after 2 months of stalling, they told me they changed their mind on the replacement and the part was no longer available, blaming the whole issue on somebody at Ford. They told me I must buy an entire running board at a cost of over $1000. just to get the plastic end cap. I then contacted the BBB as instructed in the Ford Warranty Guide but they naturally have sided with Braeger Ford's stance as Ford is a paid member of BBB. They maintain that a plastic rivet could never break! They, evidently, do not realize that plastic does break and it does fail, especially in Wisconsin weather. I love the vehicle but am extremely dis-satisfied with Braeger Ford and the Ford Motor Company for shuffling me around for over 2 months over a somewhat simple plastic part. I can't help but wonder how they would service something more critical. More
by Bernard sielen
Employees Worked With
June 26, 2012
Well, I went for my Lifetime $1.00 oil change, which was explained to me at the time that I bought my new 2008 Chevy Impala, March 24, 2008, LIFETIME meant LIFETIME. I asked my sales rep. Adam Karowski if h explained to me at the time that I bought my new 2008 Chevy Impala, March 24, 2008, LIFETIME meant LIFETIME. I asked my sales rep. Adam Karowski if he knew what a commitment that LIFETIME was? "As I drive my cars for a long time if I like them", he said, "Yes, we at Braeger offer this service to all new car buyers". Well, last week, June 20, 2012, the LIFETIME ENDED. So though disappointed and distressed, the service is and has always been speedy and efficient. So, though I lost my GM stock in the great depression of 2008, and though My OIL CHANGE LIFETIME has expired, I do like the guys at Braeger. Bob Braeger, was a close friend, I used to see him on a daily basis after he retired, and would some days spend hours talking with him. He's one reason I chose Braeger. He passed several years ago, but left me with a good impression, and so I continue to use Braeger Chevrolet for my service needs. Scott Hansen is always in a good mood, when I see my salesman, Adam, he always has a hello for me. More
by cats1usa
Employees Worked With
Scott Hansen, and Roman
