Lake Ford - Service Center

Got oil changed, check engine came on immediately. Took it back to them they said they had nothing to do with it. I explained I thought it was just a matter of getting a sensor dirty or not connecting cabl it back to them they said they had nothing to do with it. I explained I thought it was just a matter of getting a sensor dirty or not connecting cable properly. They "looked" at all connections ran test and gave me codes for items I knew were not the issue. I took my car to another service center, they disconnected and reconnected every cable and cleaned off sensors. A month later no codes no check engine light. Lazy incompetent workers at braeger. They also told me by battery was fine when I questioned them. Factory specs say I should have 640 cold crank, they wrote on my service slip that I had 600 and this was when my engine was warm. More

I have always been extremely impressed with Braeger Ford on 27th Street. I have been bringing my 2005 Explorer there for YEARS and have never been less than extremely satisfied. Therefore, when I was lookin on 27th Street. I have been bringing my 2005 Explorer there for YEARS and have never been less than extremely satisfied. Therefore, when I was looking to get a new Explorer I knew I was going to Braeger to purchase the vehicle. Whenever I have had to bring my Explorer in for service (which was very rare) I always get the appointment time I want, get in and out quickly and I am treated like family. Go see Jessie J in the service department. She is the BEST!!! Amy Hackel, Milwaukee More

I purchased a new 2011 F-150 that listed for over $47,000. in November of 2011. This past October I noticed that a relatively minor plastic end cap was missing from the running board. I immediately $47,000. in November of 2011. This past October I noticed that a relatively minor plastic end cap was missing from the running board. I immediately went to the service department with the intention of simply buying the part as I keep my vehicles in very good condition. Because the truck had only about 20K miles on it at that time it might be covered under warranty. The service manager took pictures of the running board and e-mailed them to some unknown entity. She then told me that Ford would not replace the end cap because somebody made the decision that my truck must have suffered some impact to lose a plastic part. This decision was based on a photo that clearly shows no damage! After complaining about getting a run-around from the service department and Ford Motor Customer relations they decided they would, after all, replace the small end cap at their cost. At their direction, I made repeated trips back to the dealer to get the part installed but they kept telling me that "the wrong part came in and they would have to re-order". I even offered to install it myself with the Ford plastic pop-rivets but they said they must do it to not void the warranty. Then, after 2 months of stalling, they told me they changed their mind on the replacement and the part was no longer available, blaming the whole issue on somebody at Ford. They told me I must buy an entire running board at a cost of over $1000. just to get the plastic end cap. I then contacted the BBB as instructed in the Ford Warranty Guide but they naturally have sided with Braeger Ford's stance as Ford is a paid member of BBB. They maintain that a plastic rivet could never break! They, evidently, do not realize that plastic does break and it does fail, especially in Wisconsin weather. I love the vehicle but am extremely dis-satisfied with Braeger Ford and the Ford Motor Company for shuffling me around for over 2 months over a somewhat simple plastic part. I can't help but wonder how they would service something more critical. More