Lake Ford - Service Center

Peter was very customer focused. He was timely with calls and information. Peter took care of ALL of the details, ie care rental, pick up /drop site, was courteous of my time and made any delays easy calls and information. Peter took care of ALL of the details, ie care rental, pick up /drop site, was courteous of my time and made any delays easy to deal with. It is clear to see that he enjoys his position. More

Braeger Ford deserves my recommendation because they strive to provide excellent service. I have been taking my vehicles to the Braeger Group (Chrysler & Ford) for about 18 years. They have stood by t strive to provide excellent service. I have been taking my vehicles to the Braeger Group (Chrysler & Ford) for about 18 years. They have stood by their service through thick & thin. I have had transmission work, suspension, recall work and tune-ups done here. All have been satisfactory. They have restored my confidence in taking my vehicles back to the dealership for major work. They were exemplary when it came to purchasing a new car also. Thanks Braeger! More

I came in for an oil change and they checked over the whole car letting me know what was needed. In this case I needed two back tires very badly. I was able to get them changed out in a short amount of t whole car letting me know what was needed. In this case I needed two back tires very badly. I was able to get them changed out in a short amount of time and be on my way. The price was reasonable and the service was friendly. More

Best customer service, hands down. Other dealerships should model what they do after Braeger Ford. From the way they answer the phone to how they greet customers, their sales man don't run you down in t should model what they do after Braeger Ford. From the way they answer the phone to how they greet customers, their sales man don't run you down in the lot an start badgering you. It's always a positive experience. More

The routine service was performed within the time period expected. They also investigated a few concerns that I had regarding my vehicle functionality. The were not able to duplicate the problems so were expected. They also investigated a few concerns that I had regarding my vehicle functionality. The were not able to duplicate the problems so were unable to pursue with any interventions. Dissappointing they were unable to duplicate my concerns, but I understand they cannot fix what they cannot verify as broken. More

I went in for an oil change. I was in and out in under an hour. I had no complications whatsoever. Peter was friendly and professional. hour. I had no complications whatsoever. Peter was friendly and professional. More

Brad was very friendly and was right there when I pulled in. He explained what they would do service wise, he also checked in with me in the waiting area to give me update. I didn't feel forgotten. Walked m in. He explained what they would do service wise, he also checked in with me in the waiting area to give me update. I didn't feel forgotten. Walked me to the areas I needed to go instead of just pointing. Thank You! More

All I want from an auto dealer and its service department is honesty and straight talk. Sadly, that is rare. Peter Lewis at Braeger Ford has given me both on the several occasions that I have dealt with hi is honesty and straight talk. Sadly, that is rare. Peter Lewis at Braeger Ford has given me both on the several occasions that I have dealt with him. That alone puts him and therefore Braeger Ford way ahead of the pack. Add to that tthe fact that every person in that building has shown me and my wife the respect of not making us wait, answering our questions forthrightly and getting the work done on time, sometimes on very short notice. More

I have been in the service center three times since purchasing a 2012 Focus at the beginning of November and they have been nothing but fantastic. The first time was for a scheduled check up after havi purchasing a 2012 Focus at the beginning of November and they have been nothing but fantastic. The first time was for a scheduled check up after having the car for a month - everything went great EXCEPT my salesman hadn't ordered my replacement key - sales dropped the ball but Peter took it on himself to make sure the key got ordered. The second time I was in was to replace my windshield that had cracked. When I bought the car there was a chip in the windshield that my salesman said was "no big deal", but he promised to get it taken care of when I kept asking him about it - but he never did. When I arrived to have the windshield replaced and sales had, yet again, failed to do their part (they needed to do some internal paperwork because it wasn't something I was being billed for) but Peter stepped up and made sure my car got the new windshield. The third time I was in was last week after my battery died. Since I had owned the car for less than 3 months (and the car is only 2 1/2 years old), Jessie replaced my battery free of charge. Everyone I have dealt with in the Service Department at Braeger has been great - always friendly (even when I really wasn't). I will gladly bring my car back (which hopefully won't be for a very, very long time). More

I was very pleased with my first experience at Braeger Ford. Peter was very friendly and helpful with any questions I had. I will be scheduling any future maintence work at this location. Ford. Peter was very friendly and helpful with any questions I had. I will be scheduling any future maintence work at this location. More