Lake Ford - Service Center

Good Experience! The service rep was definitely friendly and a pleasure to work with. My overall experience was good but, with the only exception of waiting for almos The service rep was definitely friendly and a pleasure to work with. My overall experience was good but, with the only exception of waiting for almost 1 1/2hrsfor an oil change. I will continue to return for my service needs. More

So much better than Kenosha Just got car serviced. Friendly service and as fast as they told me - in and out in about 30 minutes (will leave as soon as I finish this review). Just got car serviced. Friendly service and as fast as they told me - in and out in about 30 minutes (will leave as soon as I finish this review). I own three Fords and unfortunately live 40 minutes away or would think about making Braeger my normal dealer - so much better than our local Ford dealer in Kenosha with long waits for service and poor customer service. Job well done Braeger. As with all manufacturing dealers, prices are a little higher than going to a service center - but my first experience with the service center here was very positive. More

Two-Year Servicing I was greeted promptly; the work was done within two hours; I was giver help at the parts department; It was a positive experience, and I look forward I was greeted promptly; the work was done within two hours; I was giver help at the parts department; It was a positive experience, and I look forward to doing future business with Braeger Ford's service department. More

First service appointment This was my first maintenance appointment with this vehicle and my first solo trip to the dealership for service. In the past my husband had always t This was my first maintenance appointment with this vehicle and my first solo trip to the dealership for service. In the past my husband had always taken care of this for my car, so I'm a bit distrusting when it comes to this sort of thing. However, since everything is under warranty there was nothing to worry about. Everything I experienced was friendly and relatively quick. I spent a little over an hour waiting for my car to be completed...so not too bad. More

Check engine light repair Peter Lewis has been very helpful. He taken the time to discuss what the problem is, how it's being fixed, or if they need more time. He helps make Peter Lewis has been very helpful. He taken the time to discuss what the problem is, how it's being fixed, or if they need more time. He helps make arrangements for alternate transportation if necessary.He's kept me informed through the whole repair process. I've not had this kind of service with the person I've dealt with previously. More

Vehicle service Brought my 2005 Ford F150 FX4 in for front end suspension service. I always have Jessie as my service rep. Jessie is easy to talk to and she explains Brought my 2005 Ford F150 FX4 in for front end suspension service. I always have Jessie as my service rep. Jessie is easy to talk to and she explains the service needed. More

WE HAVE BEEN GOING TO BRAEGER FOR OVER 10 YEARS NOW WITH BOTH OF OUR FORD CAR AND TRUCK. YOU HAVE TO BE A GOOD SERVICE DEPARTMENT AND HAVE GOOD PEOPLE OR MY WIFE AND I WOULD NOT BE COMING BACK TIME AFTER TI BOTH OF OUR FORD CAR AND TRUCK. YOU HAVE TO BE A GOOD SERVICE DEPARTMENT AND HAVE GOOD PEOPLE OR MY WIFE AND I WOULD NOT BE COMING BACK TIME AFTER TIME FOR SERVICE AND REPAIRS. I LIKE BRAEGER BECAUSE I KNOW THE WORK WILL BE DONE RIGHT. I DON'T LIKE TO COME BACK AND HAVE REPAIRS REDONE. WE ARE OLDER PEOPLE IN OUR 60'S AND ARE TREATED VERY NICE , ESPECIALLY BY THE SERVICE MANAGER JESSIE. SHE EXPLAINS EVERYTHING THAT HAS TO BE DONE TO THE VEHICLE AND OUR BEST OPTIONS. SHE IS ONE OF THE BETTER MANAGERS THAT WE HAVE MET OVER THE YEARS. KEEP HER. JOHN PERRY. More

I had a problem with another dealership (closer to my home)that wanted me to pay for a factory defect that should have been covered under warranty. They charged me $50 just to look at the vehicle. I trie home)that wanted me to pay for a factory defect that should have been covered under warranty. They charged me $50 just to look at the vehicle. I tried to talk with management at that dealership and was told the best they could do was cut the price by $100. I contacted Braeger (where I purchased the vehicle) and talked with Brad. I explained the problem and what I had encountered at the other dealership. Brad made no promises but said he would be happy to look at the problem. Brad inspected the vehicle and immediately made arrangements for the problem to be fixed, under warranty. Brad went out of his way to restore my faith in the Ford product. I would recommend Braeger Service to anyone because of Brad. I will also continue to inform others about the way I was treated at the other dealership. More

The entire staff in the Braeger Ford service department are wonderful. They are always friendly and available for any questions or concerns you may about your vehicle. I have dealt with other Ford dealer are wonderful. They are always friendly and available for any questions or concerns you may about your vehicle. I have dealt with other Ford dealers and their service departments, and Braeger is by far the best in my area. More

I brought my 2012 Ford Focus in for an oil change and 20,000 mile checkup and was very pleased with the friendly service given by Peter Lewis. I have dealt with Peter before on two other occasions, and h 20,000 mile checkup and was very pleased with the friendly service given by Peter Lewis. I have dealt with Peter before on two other occasions, and have always found him to very knowledgeable, very friendly and energetic with a sense of urgency, quick to return phone calls, and importantly to me, he is very good at clearly explaining things which is important to me since I'm not that knowledgeable about car mechanics. Peter seems like the perfect employee from my standpoint as a customer! More