Lake Ford - Service Center

Great sale! Ryan, you will be an excellent business man for Braeger and who ever you choose to work for in the future. You were a gentleman and the way you intru Ryan, you will be an excellent business man for Braeger and who ever you choose to work for in the future. You were a gentleman and the way you intruded and investigated me to find out if I was a responsible individual was the proper manner all young business men aught to learn and do. I wanted you to make a sale and you wanted me to get the Escape. You worked it out with your manager and your manager trusted me through you. That's the way to ensure a sale! You were intrusive but not aggressive. You can teach other young business men with your experiences. And most importantly, I will conduct my sons and others to see you. You go, go, go! Ford is a great car automobile business. There is no reason why Americans are buying foreigns vehicles when America makes the best vehicles in the world! More

No service Purchases a 2010 Ford Escape new during the cash for clunkers deal. Was given free oil changes for the life of owning the car. Went for the 2nd oi Purchases a 2010 Ford Escape new during the cash for clunkers deal. Was given free oil changes for the life of owning the car. Went for the 2nd oil change and was told they no longer offer that service instead I can have free car washes. So, my air conditioner never worked properly and I would stop in to show them that it wasn't working. Then I'd make a service appointment and it would begin to work before they could service it. In 2012 they did replace the condenser and drier @29,293 miles. Last July 23rd I took it to a different Ford dealer because the air wasn't working again (49,333 miles) and was told that my air conditioner was shot and it would be $3000.00 to fix as it was no longer under warranty In the mean time I purchased a Ford Mustang convertible and just drove that April thru October. I sometimes need a bigger car and decided to pursue getting the air fixed. When I called The Ford Co. this week, I was told that I needed to go to Braeger because they've worked on it in the past. Braeger (Jesse)says "you're not coming here for your oil changes so you're not a customer, therefore why should we help you! I'm going to replace the Escape, but it won't be with a Ford! I wasn't even looking for Ford to fix it for free, I just wanted a break on the $3000. cost! More

Great service team I took my 14 Focus in for an oil change and they got me in and out in 20 minutes, and it was cheap! Would definitely recommend Braeger Ford. I took my 14 Focus in for an oil change and they got me in and out in 20 minutes, and it was cheap! Would definitely recommend Braeger Ford. More

fast service Rudy took my car in without a appointment and had me in and out fast. The new shop is very nice looking and makes you feel comfortable while you wait Rudy took my car in without a appointment and had me in and out fast. The new shop is very nice looking and makes you feel comfortable while you wait. More

Personalized Service I appreciate the service provided by Jim Bramel. He is professional, has speedy follow through with quotes for parts and services, and explains recom I appreciate the service provided by Jim Bramel. He is professional, has speedy follow through with quotes for parts and services, and explains recommended services and repairs. I have little luck with tires and Jim always fits me in the schedule for replacement. He is flexible and cognizant of time constraints with working professionals who utilize their vehicles for their jobs. He is a pleasure to work with and I would highly recommend Jim!! More

Wonderful customer service Jim always takes care of my car needs! I must say he is reliable and dependable! I tell all my friends to go see him for any car issues! Jim always takes care of my car needs! I must say he is reliable and dependable! I tell all my friends to go see him for any car issues! More

long wait and wrong oil change I have paid for full synthetic oil and they put the regular oil in my car and I had to wait 2 hour's and my appointment was at 8:15 AM and I got out a I have paid for full synthetic oil and they put the regular oil in my car and I had to wait 2 hour's and my appointment was at 8:15 AM and I got out at 10:25. More

Excellant experience I brought my 2012 Expedition in for repair and saw Jessie first. She was very nice and helpful even bringing my vehicle closer because of my bad back I brought my 2012 Expedition in for repair and saw Jessie first. She was very nice and helpful even bringing my vehicle closer because of my bad back so I could remove some items. Next a young man offered me a cup of coffee and then I took the shuttle service. They fixed my problems and were always very nice and helpful. Chad helped me with some vehicle questions that I had. Additionally on the phone Rudy was very polite and helpful. I would recommend the service department to anyone and was extremely pleased. Keep up the good work!!! More

service Rudy Very nice to work with,polite and concerned of my needs, would recommend to others.I would come back to have my cars serviced again. Very nice to work with,polite and concerned of my needs, would recommend to others.I would come back to have my cars serviced again. More

A unique dealership I cant say enough about the Braeger dealership - from the initial sale to the consistent performance on vehicle service. The team is friendly, knowled I cant say enough about the Braeger dealership - from the initial sale to the consistent performance on vehicle service. The team is friendly, knowledgeable, professional and fair. I have recommended them many times and will continue to do so. I am hoping to upgrade to the Taurus SHO in the first quarter of 2016 - they will be the only dealership I work with. It also great that the new service area looks like a hotel. More