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2,008 Reviews of Lake Ford - Service Center
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June 12, 2023
Unfortunately, what I thought was a quik fix turned into a Tues thru Friday appt. Two employees called in sick the day scheduled , next a part was unavailable , then it was discovered a different part neede a Tues thru Friday appt. Two employees called in sick the day scheduled , next a part was unavailable , then it was discovered a different part needed to be overnighted from another state . I had hoped a loaner would be offered and I asked but nothing was available . So I needed to cancel several appointments and have various people on call to transport me to Lake Ford to retrieve my vehicle . It seems like I was just unlucky , however my car is now fixed. More
by carolkasten0901
Verified CustomerEmployees Worked With
Craig Prochaska
June 12, 2023
The service was great. My appointment was scheduled for June 16 and I was a week early arriving on June 9th. Brian said it would be no problem to fit our car into that days My appointment was scheduled for June 16 and I was a week early arriving on June 9th. Brian said it would be no problem to fit our car into that days schedule. Brian is a true professional and that is why we trust our car to Lake Ford. Thank you to Brian and the Staff. More
by Skiumah10
Employees Worked With
Brian Teitelbaum
June 12, 2023
I continue to use Lake Ford because of their team. This team is very attentive to you and your needs, they make it personal when other dealerships or even other companies don’t take the time to do so This team is very attentive to you and your needs, they make it personal when other dealerships or even other companies don’t take the time to do so. More
by RafaelCetina
Employees Worked With
Other Employees :
Craig Prochaska, J.J. Pucel
June 10, 2023
My car had to be towed in as I broke down while traveling home and this was one of the place’s recommended. It took way too long, I understand people have appointments but it shouldn’t take 4 days to figure home and this was one of the place’s recommended. It took way too long, I understand people have appointments but it shouldn’t take 4 days to figure out the problem. What if I Wasn’t from the area and had kids with me? I wouldn’t have been able to stay in a hotel the whole time. Communication was poor, and then Brian was super sassy when I simple called to see if I would be called when my car was finished, he also was sassy when he stated that he called me earlier in the day, he then recited the number that he called which was the wrong number, but got mad at me. They also first called and said the issue with my car was simply low coolant, but there were no leaks. I asked where does the coolant go if there’s no leaks, it can’t just disappear? To which he responded “I don’t know” but again acted annoyed that I even asked. Communication was so poor and the work was taking so long that I was very close to paying for a tow truck to take it somewhere else. More
by Epm15
Employees Worked With
Brian Teitelbaum
June 09, 2023
I was pleasantly surprised today at the timely service I received. So much nicer than the all electronic transactions last time. The service representative Oliverio (spelling) was very friendly. Was out in received. So much nicer than the all electronic transactions last time. The service representative Oliverio (spelling) was very friendly. Was out in just one hour compared to previous routine maintenance taking one and a half to an hour and fourty five minutes. More
by hyvo3
Employees Worked With
Oliverio
June 09, 2023
Brian was very quick and responsive to my needs. I was in and out quickly. I was in and out quickly. More
by garymortier20
June 09, 2023
There aren’t any bad things I can say. Craig P is the absolute best service rep. He’s always honest and prompt and that alone is worth it’s weight in gold. I love the lake ford team, that’ Craig P is the absolute best service rep. He’s always honest and prompt and that alone is worth it’s weight in gold. I love the lake ford team, that’s why I keep coming back! More
by mustard994
Employees Worked With
Other Employees :
Craig Prochaska
