Lake Ford - Service Center

Lake Ford responded

Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the unresolved issues you have been experiencing with your vehicle. We understand how important it is to have your car fixed properly and to ensure that it meets your expectations. We sincerely apologize for any inconvenience caused by the need for multiple service visits. This is not indicative of the level of quality and reliability we strive to provide to our valued customers. To address your concerns and ensure a satisfactory resolution, we would like to request more specific details about the issues you have been facing. Please provide us with information such as the nature of the problems, the service performed, and any relevant documentation. This will enable us to investigate the matter thoroughly and determine the best course of action to rectify the situation. We are committed to providing exceptional customer service and resolving any outstanding issues with your vehicle promptly. Please contact our store manager directly at 414-817-3117 to schedule a follow-up appointment, ensuring that we allocate enough time to thoroughly assess and address your concerns. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work towards a resolution. We value your feedback and look forward to the opportunity to improve your overall ownership experience. Thank you for bringing these concerns to our attention, and we will do everything we can to rectify the situation to your satisfaction

Lake Ford responded

Thank you for taking the time to share your experience. We apologize for any confusion or inconvenience you may have faced regarding the pricing of the additional work required for your vehicle. We understand that unexpected costs can be frustrating, and we sincerely apologize for any miscommunication that may have occurred. We strive to provide transparent and accurate pricing information to our customers. We regret that there seems to have been a discrepancy between the initial quote and the final cost you were presented with. Our team will thoroughly investigate this matter to ensure that such situations are addressed and resolved promptly. We value your feedback and would appreciate the opportunity to rectify the situation. Please reach out to our management team, and we will work with you to find a suitable resolution. Your satisfaction is important to us, and we want to ensure that you are content with the service provided. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We remain committed to delivering high-quality service to all our customers, and we will take the necessary steps to improve our communication and avoid similar issues in the future. Thank you for bringing this matter to our attention.