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Lake Ford - Service Center

Milwaukee, WI

4.2
1,926 Reviews
Call Service Center (414) 281-6100

1,926 Reviews of Lake Ford - Service Center

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March 19, 2023

They’re always so nice, fast and affordable! There parking lot is safe so I feel comfortable leaving my truck there overnight for oil changes or worked on for other things. More

by amberski3321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Santiago Anaya, Brian Teitelbaum
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March 19, 2023

Worst customer service ever. This place shouldn’t be in business and reviews reflect that. Was rudely told to move vehicle after it took them 1 week to look and it. Constantly ha More

by dlawnservice1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Lake Ford responded

We are sorry to hear that you had a negative experience with our dealership. We apologize for any frustration caused by the length of time it took to look at your vehicle and any lack of communication from our team during that time. Our team strives to provide excellent customer service and timely communication, and we apologize if we fell short in your case. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.

March 18, 2023

I was very pleased with the service dept. Kept me well informed of maintenence car. More

by Barbara.roohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum, Jim Stabl
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March 18, 2023

Craig was Amazing and Professional. Made sure all our needs were taken care of. Beautiful Facility. We will be back for future repairs. Thank You. More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
Report | Print
March 18, 2023

The problem with my vehicle was fixed in a timely manner. Great location for service. More

by dajnd6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
Report | Print
March 13, 2023

Service was really great facility is nice and clean people are nice and friendly all done in a timely fashion More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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March 11, 2023

Great people but this time problems were not resolved by they are willing to try again More

by busmanmf0849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 10, 2023

Arrived prior to my service appointment. Brian, the service advisor was waiting and greeted me on arrival. They had me in and out in an acceptable time as I waited for the vehicle. More

by Rick
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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March 09, 2023

Outstanding! From the CSR named Jim to the mechanic (tech) to the person who washed my truck! More

by sczarnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic, car washer, Jim Stabl
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March 09, 2023

Vehicle was finished and ready to go. Checking out process was very simple using Ford Pass points. More

by christopherzimmermann84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Report | Print
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