Lake Ford - Service Center

Chad Sandman rocks! A HUGE Thank you to our favorite service advisor, Chad Sandman! He always gives great customer service anytime we bring our truck in! Especially thi A HUGE Thank you to our favorite service advisor, Chad Sandman! He always gives great customer service anytime we bring our truck in! Especially this last time when our salesperson had fell short and gave us some bad information and did not want to correct the issue. Chad came in and really stepped up when he didn't have to. We will be loyal to the service dept because of Chad Sandman! Keep up the great work and give this hard working, customer focused man a raise! He deserves it! More

Power Steering Replacement of Part Unfortunately 4 months after buying my 2017 Ford Explorer from Braeger I started to experience a bunch of warning signals on the dashboard (ie. servic Unfortunately 4 months after buying my 2017 Ford Explorer from Braeger I started to experience a bunch of warning signals on the dashboard (ie. service advancetrac warning, ABS, terrain system management, etc.). I brought it in after a week of experiencing these warnings and the car manual recommended a technician see it right away. I brought it in and in a matter of hours they notified me it needed a new part. I had to wait a couple days over the weekend for the part to come in but they had it fixed the same day the part arrived. I have had no trouble since. I was frustrated the car was 4 months old and already was having issues and Braeger couldn’t give me a loaner car the days they were waiting for the part to come in. Overall though the experience was good with their service department. More

Efficient, friendly, timely First time in for service. Friendly staff, took care of recall and maintenance in one visit clean visitor area, refreshments were a plus. Will retu First time in for service. Friendly staff, took care of recall and maintenance in one visit clean visitor area, refreshments were a plus. Will return More

Braeger has excellent techs! We always get excellent service from the service department. The part was ordered & we were informed when it was in stock & were able to get the car f We always get excellent service from the service department. The part was ordered & we were informed when it was in stock & were able to get the car fixed at our convenience. More

Recall & Service Professional and friendly as always... No body enjoys taking there vehicle in for service, however, Braeger and it's employees makes it as comfortabl Professional and friendly as always... No body enjoys taking there vehicle in for service, however, Braeger and it's employees makes it as comfortable and painless as possible. More

Auto body A dent needed to be pulled and thought they could of done a better job at doing so.. The paint touch up was not done complete either seeing there is b A dent needed to be pulled and thought they could of done a better job at doing so.. The paint touch up was not done complete either seeing there is bare metal showing. Giving the customer touch paint was nice but when you take your vehicle for repair they should of done the touch up......Not too satisfied at all More

Professional and pleasant. Very satisfied. They took care of me in a timely but courteous manner. They even went the extra mile by taking care of a recall issue, even though I had not yet rece They took care of me in a timely but courteous manner. They even went the extra mile by taking care of a recall issue, even though I had not yet received the official notice, which will save me an extra trip. More

Extremely satisfied customer Very helpful and knowledgeable staff. Came in for a routine oil change. My brakes,tires and fluids were checked. My tires were not rotated due to wea Very helpful and knowledgeable staff. Came in for a routine oil change. My brakes,tires and fluids were checked. My tires were not rotated due to wear so $10 was taken off my bill. More

Recall Received a notice of a recall, went to service website, got a Saturday appointment, was there 20 minutes with the completed recall done, the battery c Received a notice of a recall, went to service website, got a Saturday appointment, was there 20 minutes with the completed recall done, the battery checked along with the tires. They even washed it! More