Lake Ford - Service Center

Service Caleb did a great job of getting me in and out in a timely fashion and kept me in the loop on the service completion time. Caleb did a great job of getting me in and out in a timely fashion and kept me in the loop on the service completion time. More

Great Service Service was great. People were friendly and nice. Service was done in reasonable time. They called and left a message so I knew when to return. Service was great. People were friendly and nice. Service was done in reasonable time. They called and left a message so I knew when to return. More

Deliberate lies about price of items and service I purchased new tires with installation. At every step of the process they wanted to give me general numbers for the services as opposed to a written I purchased new tires with installation. At every step of the process they wanted to give me general numbers for the services as opposed to a written price quote. Instead of saying the price is $90 (which it is when I called around prior) for installation they would say it will be around $100-120. They attempted to add taxes onto certain items prior to the total price to inflate prices for dealer profits. They attempted to tell me the federal excise tax for the tires I purchased would be $68-100. The reality was it was less than $9.50 for all four tires which was printed on their own dealer supplied materials. When called on this they said they are just here to help. In the end they didn’t replace the valve stems which they originally said was part of the installation. The service manager ‘Jessie’’ idea of customer service is to smile at you while they attempt to steal as much money from you as possible with literal proven lies written on their own documents. Be careful, price match, and don’t let them run games on you. They also said I needed new brakes. They indicated front brakes were less than 2mm and the rears were rusty and below 1mm. Based on the fact they lied at every turn I did not authorize the work. I brought the vehicle to another place and the fronts were at 2.5mm while the rear was at 6mm. Agreed the front needed to be replaced. The rears did not. More lies. Can provided documentation of the brakes from other reputable repair shop. More

Great Experience This is my first car an I got a lease. I wasn’t sure how it would go for serving but everybtime I come in I always leave satisfied This is my first car an I got a lease. I wasn’t sure how it would go for serving but everybtime I come in I always leave satisfied More

Recall - Satisfied with effort to resolve Caleb was very helpful with getting work scheduled and completed - John Steele my original salesperson was very helpful explaining truck features when Caleb was very helpful with getting work scheduled and completed - John Steele my original salesperson was very helpful explaining truck features when service work was done More

Work job never done properly The last 3 visit one of them for changing a hub bearing after I left the shop I get a message for a tire pressure fault also I did oill change and a The last 3 visit one of them for changing a hub bearing after I left the shop I get a message for a tire pressure fault also I did oill change and a tire rotation I call and ask the service about it they say they have nothing to do with the work they done I believe they never set up the tire Pursuit manager and also 2000 miles before the next Oil Change do I get a message for the changing oil soon so that mean they never set up the monitor for the oil change also last visit I did oill change and tire rotation and both of my car the Chevy Tahoe and a Ford Explorer after I left with a car I found out they never set up the tire Pursuit montero and there's also a lot more when we did the lower arm control both on the Ford Explorer because I have nose i still have that and I tell him that in the same time he say its normal . More

Always a Great Experience Caleb and the rest of the service team at Braeger do such an excellent job— they are always able to get me in on short notice, and the work is high qu Caleb and the rest of the service team at Braeger do such an excellent job— they are always able to get me in on short notice, and the work is high quality at a reasonable price. More

Great Service I’ve been taking my vehicles to Braeger for service for several years. I’ve always had a great experience. I have a 14 year old Ford truck, and they I’ve been taking my vehicles to Braeger for service for several years. I’ve always had a great experience. I have a 14 year old Ford truck, and they keep it running like new. They also take great care of my Jeep. More

Keep it up I bought my 2015 Mustang from Braeger Ford four years ago and ever since then they have been taken care of the maintenance for me. I can’t say as much I bought my 2015 Mustang from Braeger Ford four years ago and ever since then they have been taken care of the maintenance for me. I can’t say as much as I would like to say in this review but believe me they are everything that you would want in a mate that shop. Especially Chad first rate professional and always on the ball. More

Good and friendly service I took my truck in for regular maintenance and two recalls and to have a water leak in the cab of my truck checked out. I told them I would need a loa I took my truck in for regular maintenance and two recalls and to have a water leak in the cab of my truck checked out. I told them I would need a loaner since I knew the truck would be in the shop for a couple days they said they don't have a loaner at the time and told me they would call me back as soon as one was available. A week later they called back and said they had a loaner for me and they found the leak and I had it back in a couple days. They were very willing to help me out with my needs. More