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Lake Ford - Service Center

Milwaukee, WI

4.2
1,972 Reviews
Call Service Center (414) 281-6100

1,972 Reviews of Lake Ford - Service Center

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June 07, 2023

Great service at a great price that can’t be beat. Thank you for your help. More

by Prince67890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2023

Arrived on time for my appointment and was instantly offered a ride home. it was for a engine light annanylsis. got a call from Craig about 2 1/2 hours later to tell me car was done. Quick service I thi More

by braegerfocus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Jesse Schumaker, Crystal on the ride home
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May 31, 2023

Service takes longer than quoted and most recently the issue was not solved even after payment. Customer service did not try to fix problem. More

by ketrepanier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 15, 2023 -

Lake Ford responded

We're so sorry to hear that you had a negative experience with our dealership. We understand that you were disappointed that the service took longer than quoted and that the issue was not solved even after payment. We apologize for any inconvenience this may have caused. We'd like to investigate this matter further and see if there was anything we could have done differently to improve your experience. We also want to apologize that our customer service team did not try to fix the problem. We take customer service very seriously, and we're committed to resolving any issues our customers may have. We value your business and hope to earn your trust back in the future.

May 26, 2023

Although my car was deemed a total loss in the end. The collision team at Lake Ford went above, and beyond expectations. They even supplied me with a loaner car while my car was in the shop. Thank you More

by AB
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allyson Gritzuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023

Everything went very well I got in on time for my appointment and it was done in the time I was told More

by OX1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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May 24, 2023

I love this place they take care of you like the important customer you are. They even saved me a trip by doing my recall and then washed my truck. It's nice when things work out in my favor!!!! More

by Kbmatte96
Recommend Dealer
Yes
Employees Worked With
Antonio
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May 23, 2023

Job done timely and throughly. Good job removing and reinstalling headliner. Almost looks like new. More

by jandries49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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May 23, 2023

Very helpful any questions I had were answered. Did a great job and let me know if anything extra was needed. More

by Kdb4161008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Steele
1.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023

Fast, easy and friendly. I was able to schedule the time I wanted with a quick call. Drop off and pick up were simple. More

by charlesaroedel
Recommend Dealer
Yes
Employees Worked With
Antonio Olivia’s
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May 22, 2023

The staff was very helpful and service was great and my truck came back spotless and the paint matched perfectly. Definitely would use Lake Ford again. More

by marclvora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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