Lake Ford - Service Center

Lake Ford responded

Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and frustration you faced during your visit. We understand the importance of honoring appointments and ensuring efficient service, and we deeply regret that we did not meet your expectations in this regard. It is disheartening to hear that your scheduled appointment did not proceed as planned. We understand the value of your time, especially considering that you specifically took the day off to accommodate the appointment. We apologize for any financial loss you incurred due to the extended duration of the service. The delayed communication and the discovery of additional work during the day were not handled as efficiently as they should have been. We apologize for any inconvenience caused by the back and forth and the delay in starting the initial work you scheduled your appointment for. We will address these issues internally and improve our communication processes to ensure timely updates and better coordination with our customers. Once again, we sincerely apologize for the inconvenience caused. We appreciate your understanding and hope to regain your trust in the future. Thank you for your patience and for bringing these matters to our attention.

Lake Ford responded

Thank you for sharing your feedback with us. We regret to hear about your dissatisfaction with the service you received at our dealership. We apologize for any inconvenience caused by the delay in completing the necessary work on your car. We understand that having your car for five days without completing the required service is frustrating, and we apologize for falling short of your expectations. Our goal is to provide efficient and timely service to all our customers, and we regret that we did not meet that standard in your case. We would appreciate the opportunity to investigate this matter further and address any outstanding concerns you may have. If you could kindly provide us with more specific details about the service that was not completed, it would greatly assist us in understanding the situation and finding a suitable resolution. Customer satisfaction is our top priority, and we want to ensure that we rectify any issues you experienced. We value your business and hope to have the chance to regain your trust in the future. Please feel free to reach out to our management team directly so that we can address your concerns and work towards a satisfactory resolution.

Lake Ford responded

We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconveniences and frustrations you encountered during your recent visit to our dealership. We understand that being stranded while traveling can be a stressful situation, and we regret that we were not able to provide you with a prompt resolution. The extended duration it took to diagnose the problem with your car is not reflective of the level of service we aim to provide. We apologize for any inconvenience caused by the delay, especially considering the potential challenges it may have presented if you were from out of the area or had children with you. We understand the importance of efficient communication and timely repairs in such circumstances. Furthermore, we apologize for any miscommunication or lack of clarity in our communication. It is our responsibility to keep our customers informed throughout the repair process, and we regret that there were shortcomings in this aspect. We apologize for any sassiness or frustration exhibited by one of our employees during your conversation. We will address this issue internally and provide additional training to ensure our staff members maintain professionalism and courtesy at all times. Regarding the initial diagnosis of low coolant without leaks, we apologize for the confusion caused. Coolant loss without visible leaks is indeed a valid concern, and we regret that we were unable to provide a satisfactory explanation at the time. We strive to provide accurate and informative responses to our customers' inquiries, and we apologize for falling short of this standard. We understand your frustration and acknowledge that you were considering taking your car elsewhere due to the communication and time-related challenges you faced. We genuinely apologize for this experience and assure you that we are taking your feedback seriously. We value your business and would appreciate the opportunity to regain your trust. If there are any outstanding issues or if you would like to discuss your concerns further, please do not hesitate to reach out to our management team directly. We are committed to resolving any remaining concerns and ensuring your satisfaction. Thank you for bringing these matters to our attention. We appreciate your feedback, as it helps us improve our processes and provide better service to our customers.